Celine Jolteus
Orlando
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Success Benefits Analyst
Healthpilot
09.2024 - 12.2024
- Recognized for achieving the highest Quality Assurance and CSAT scores during the AEP season, demonstrating exceptional customer satisfaction and meticulous attention to detail.
- Leveraged extensive Medicare knowledge to assist customers with benefits related issues, resolving escalation discrepancies with enrollment and device troubleshooting inquiries via telephone, chat, and email support.
- Maintained up-to-date knowledge of industry trends and regulatory compliance, providing accurate advice to clients and staying ahead of competitors.
- Managed relationships with external partners such as insurance carriers and brokers to ensure optimal service levels for both the company and its employees.
Medicare Sales & Compliance Specialist
Alight
07.2021 - 08.2024
- Managed and maintained CRM databases, ensuring compliance with HIPPA and CMS regulations while improving data accuracy.
- Increase plan enrollment by 25% through consultative sales technique conducting thorough policy review identifying opportunities to enhance coverage and reduce out-of-pocket expenses.
- Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
- Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
Medicare Sales Analyst
Aon OneSource
09.2018 - 01.2021
- Identify ineffectiveness in the Medicare sales funnel and implement strategies to improve conversion rates and customer experience.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining resulting in a perfect 100% compliance rate during audits and the maintenance of detailed client and commission information.
- Facilitated cross-functional collaborations, working closely with finance, operations, and marketing teams to ensure cohesive strategies and shared goals.
- Selected to assist develop training material and provide data driven guidence to Medicare sales teams, helping them navigate plan benefits and compliance requirements.
Supervisor of Operations
Silver Airways
09.2012 - 01.2017
- Managed daily operations, ensuring efficient passenger check-in, boarding, and baggage services while maintaining compliance with FAA/FDOT safety standards to uphold a secure environment.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Administered financial reporting and cost management, meticulously overseeing monthly expenses, including office supplies and aircraft fuel, to ensure budget adherence.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Education
Associate of Science - Business Communication
Tallahassee Community College
Tallahassee, FLSkills
- Regulatory Compliance (HIPAA, CMS)
- Training & Development
- Claims Handling
- Customer Support / Satisfaction
- Critical Thinking
- CRM Management
- Training & Development
- Problem Solving
- Data Analytics
- Team collaboration
- Self motivation
- Case Management
Certification
2-15 Life, Health and Variable Annuity
2025 AHIP Certified
Federal Facilitated Marketplace Certificate
Timeline
Quality Success Benefits Analyst
Healthpilot
09.2024 - 12.2024
Medicare Sales & Compliance Specialist
Alight
07.2021 - 08.2024
Medicare Sales Analyst
Aon OneSource
09.2018 - 01.2021
Supervisor of Operations
Silver Airways
09.2012 - 01.2017
Associate of Science - Business Communication
Tallahassee Community College
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