Chalanda Walker
Memphis,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Benefits Advisor
Willis Towers Watson
Philadelphia, PA
06.2024 - Current
- Assisted participants in understanding their benefits package, enrolling in programs, and making changes as needed.
- Assessed requests for special accommodations due to medical conditions or disabilities when determining eligibility for certain benefits.
- Explain benefit packages and options to participants.
- Assist benefit plan participants in managing accounts and benefits eligibility.
Customer Service Rep
United Health Group
Memphis, USA
08.2022 - 05.2023
- Answered high volume of calls daily
- Assisted patients with healthcare coverage, benefits, and pre-authorizations
- Filed, processed, and adjusted medical insurance claims
Auto Retrieval Specialist
Change Healthcare
Memphis, USA
02.2022 - 08.2022
- Managed and monitored medical chart retrieval process for sites scheduled with copy centers
- Contacted assigned medical offices and facilities by phone, email, or fax requesting medical records to be retrieved within a specific period of time
Customer Service Rep
MMS
Irving, USA
01.2021 - 02.2022
- Scheduled and provided information regarding COVID-19 vaccinations
- Performed clerical duties such as word processing, data entry, and electronic filing
- Handled customer complaints and adhered to company policies and scripts
Education
Certified Medical Office Administration -
United Training Academy
Memphis, TN09.2021
High School Diploma -
Memphis City Schools
Memphis, TN10.2018
Skills
- Claims filing/adjusting
- Data entry
- Task prioritization
- HIPAA training
- Ability to work independently
- Customer satisfaction
- Ability to multitask
- Comfort with customer databases and CRM systems
- Conflict resolution
- Answering high call volumes
- Benefits analysis
- Benefits Administration
- Effective Communication
- Adaptability
- Regulatory Compliance
- CMS guidelines
- Policy understanding
- Complaint Handling
- Understanding of medical terms
- Prior authorization processing
- Claims Processing
- Conflict Resolution
Certification
- Insurance Producer(Accident, Health, and Life)
Active 08/02/2024-11/30/2026
License Number: 3003214317
NPN: 21270783
Timeline
Benefits Advisor
Willis Towers Watson
06.2024 - Current
Customer Service Rep
United Health Group
08.2022 - 05.2023
Auto Retrieval Specialist
Change Healthcare
02.2022 - 08.2022
Customer Service Rep
MMS
01.2021 - 02.2022
Certified Medical Office Administration -
United Training Academy
High School Diploma -
Memphis City Schools
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