Summary
Overview
Work History
Education
Skills
Timeline
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Mariah McGowan

San Ramon,CA

Summary

Experienced customer service professional with leadership and relationship-building capabilities, seeking new challenges where my experiences can be utilized to improve customer satisfaction. .

Overview

5
5
years of professional experience

Work History

Benefits Advisor

Aflac
04.2023 - Current


  • Assisted with design and implementation of various employee benefits programs.
  • Analyzed and evaluated existing compensation and benefits programs and recommended improvements.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Excellent communication skills, both verbal and written.

Laundry Professional

Poplin
10.2022 - Current
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Set up wash and dry cycles with appropriate settings .
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.
  • Kept track of customer laundry items by properly sorting, identifying and storing clothing.
  • Delivered superior customer service by responding to inquiries and complaints.

Nail Artist

Lovely Libra Nails
07.2020 - 10.2022
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Prepared nail beds and cuticles, shaped nails and applied polish.
  • Oversaw schedule to manage appointments of new and existing clients.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Designed creative nail art designs and patterns.

Recruiter

Global West Solutions
07.2019 - 04.2020
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Coordinated schedules to arrange management interviews with applicants.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.

Outreach Coordinator

Child Support , Department Human Services
11.2018 - 05.2019
  • Operated office machinery, such as photocopiers, scanners, computers, phones, and voicemail systems
  • Responded timely and professionally to phone calls, voice mails, and emails
  • Successfully communicated with entities inside and outside of business.
  • Scheduled members for outreach events
  • Acted as the greeter for weekly lobby events

Education

High School Diploma - Gender Studies

Hanford West High School
Hanford, CA
06.2013

Skills

  • Proficient with Microsoft Word
  • Social Media Expertise
  • Customer Care
  • Data Entry and Filing Experience
  • Customer Service Experience
  • Customer Experience Improvement
  • Portfolio Management
  • Advising Employers
  • Microsoft Excel
  • Microsoft PowerPoint
  • Team Goals
  • Creative Thinking

Timeline

Benefits Advisor

Aflac
04.2023 - Current

Laundry Professional

Poplin
10.2022 - Current

Nail Artist

Lovely Libra Nails
07.2020 - 10.2022

Recruiter

Global West Solutions
07.2019 - 04.2020

Outreach Coordinator

Child Support , Department Human Services
11.2018 - 05.2019

High School Diploma - Gender Studies

Hanford West High School

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Mariah McGowan