Jem Rosello
Miami
Summary
A highly motivated and dedicated Case Manager with a Bachelor's degree in Science. Experienced in coordinating care for newcomers, with a strong understanding of community resources. Known for being proactive, resourceful, and an excellent communicator, with a passion for helping others. Adaptable and hardworking, able to thrive in both team-oriented and independent work environments.
Overview
9
9
years of professional experience
Work History
Resettlement Case Manager, Job Developer
Church World Service
01.2018 - Current
- Developed individualized service plans to support clients in achieving self-sufficiency
- Coordinated with community partners and service providers to secure necessary resources and services
- Monitored client progress and provided ongoing support and case management to ensure successful outcomes
- Prepared and submitted reports on program activities and client outcomes to funding agencies
- Conducted assessments, interviews, and job trials with clients to develop person-centered plans for employment and resettlement services
- Participated in Continuous Quality Improvement and Performance Quality Improvement teams
Resettlement & Placement (R&P) Case Manager
Church World Service
01.2017 - 01.2018
- Coordinated housing arrangements and assisted with accessing healthcare, education, and social services
- Facilitated employment readiness programs and job placement services
- Maintained case files in compliance with agency and federal guidelines
- Conducted home visits and regular check-ins to monitor client progress
- Organized workshops on topics such as financial literacy, legal rights, and public transportation
- Prepared and submitted reports on client progress and program outcomes
- Provided crisis intervention when necessary
Cuban/Haitian Entrant Program Caseworker
Church World Service
01.2016 - 01.2017
- Provided emergency services for newly arrived Cuban/Haitian parolees
- Operated a contact line receiving calls from the Department of Homeland Security, Department of Health, and other affiliated agencies
- Maintained accurate case files and documentation in compliance with program requirements
- Enroll clients into the office of Refugee Resettlement and provide orientation
- Follow up the clients until the cases have been closed
Education
Bachelor’s degree - Science in Mechanical Engineering
U. S
01.1995
Bookkeeping -
Miami Dade College
01.2015
Skills
- Client Advocacy
- Job Development & Placement
- Cultural Orientation & Community Integration
- Program Coordination & Implementation
- Documentation & Report Writing
- Developing creative solutions to complex issues
Timeline
Resettlement Case Manager, Job Developer
Church World Service
01.2018 - Current
Resettlement & Placement (R&P) Case Manager
Church World Service
01.2017 - 01.2018
Cuban/Haitian Entrant Program Caseworker
Church World Service
01.2016 - 01.2017
Bachelor’s degree - Science in Mechanical Engineering
U. S
Bookkeeping -
Miami Dade College
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