CELINE MARY S
Order management consultant
BANGALORE,KARNATAKA
Summary
Organized and dependable customer-oriented highly effective in undertaking administrative and programmed management tasks. Manages complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Senior order management specialist
Lumen Technologies
Bengaluru, Karnataka
05.2023 - Current
- Reviewed supplier invoices for any discrepancies, preventing overpayment on company's part.
- Provided mentorship and guidance to junior team members enhancing their understanding of the role and responsibilities involved in an Order Management Specialist position.
- Managed customer queries regarding order status, resulting in increased customer satisfaction.
- Coordinated with sales and logistics teams for streamlined operations.
- Negotiated contracts with suppliers, ensuring quality products at competitive prices.
- Ensured timely delivery of orders by liaising with transportation providers.
Management co-ordinator
Genpact pvt. ltd
Bengaluru, Karnataka
07.2022 - 12.2022
- Maintaining a positive, empathetic and professional attitude towards customers at all times.
- Providing feedback on the efficiency of the customer service process.
- Assisted with escalated calls, and negotiated directly with customers and third parties to ensure both customer and business needs were met.
- Documented production levels, materials used and special incidents to keep management informed of daily activities.
- Keeping up to date with administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
- Maintaining daily communications with customers to ensure resolution and proper follow-up.
- Excellent interpersonal and communication skills with the ability to function independently as well as in a team environment
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
quality and customer Service Consultant
Infosys BPM
Bengaluru, Karnataka
03.2015 - 07.2021
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Establish, monitor, control quality parameters related with support operations provide feedback & coach support staff to improve quality standards.
- Report on quantity & impact of issues while identifying repetitive issues Work on improving existing processes and create new ones based on defects & ensure compliance.
- Improve existing training content for new hires and perform TNA (Training Need Analysis) for existing staff publish quality performance, SLA & TNA reports.
- Maintain payroll records and follow established Company policies to ensure compliance with internal control protocols.
- Partner with the HR team to ensure payroll data flows seamlessly between HR and Payroll and ensure changes are implemented correctly across various systems.
- Follows the payroll processing schedules and calendars, owning inputs and output of data and its accuracy.
- Coordinates payroll activities with other Elements departments; administers the adjustment pay, and termination pay process.
Education
Master of Business Administration - finance and marketing
Bangalore University
Bengaluru, Karnataka 06.2013 - 10.2015
B.com - Commerce
St. joseph's evening college
Bengaluru, Karnataka 06.2009 - 03.2012
Skills
Business Analyst certificate
SAP application knowledge
Ability work with multiple cultures
Strong presentation skills
Accomplishments
- Received spot award in 2024 for consistence delivering the target.
- Recipient of ‘Infosys Ramp Award’ for 2016 and 2017 outstanding performance.
- Recognition: I-star award 2018 and 2020.
- Received champion award in 2021 for excellent customer service.
Timeline
Senior order management specialist
Lumen Technologies
05.2023 - Current
Management co-ordinator
Genpact pvt. ltd
07.2022 - 12.2022
quality and customer Service Consultant
Infosys BPM
03.2015 - 07.2021
Master of Business Administration - finance and marketing
Bangalore University
06.2013 - 10.2015
B.com - Commerce
St. joseph's evening college
06.2009 - 03.2012