Summary
Overview
Work History
Education
Skills
Timeline
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Celine Moran

Bellingham,WA

Summary

Friendly and engaging college student with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

Overview

8
8
years of professional experience

Work History

Crew Member

Trader Joe's
Bellingham, WA
05.2022 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Coordinated with vendors on delivery dates and product availability status updates.
  • Analyzed data from previous sales cycles to determine optimal stocking levels for each item.
  • Stocked shelves with merchandise and rotated products to ensure freshness.
  • Processed special orders from customers in an expedient manner.

Drive-through Cashier

McDonald's
Bellingham, WA
02.2021 - 06.2021
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Boosted customer survey rates by 80% through friendly demeanor and communication skills
  • Accepted transaction payments, making change for cash payments and processing credit cards, debit cards and gift cards.
  • Informed customers of regular deals or monthly specials.
  • Prepared drinks, ice cream and other special items to complete prepared food orders.
  • Reviewed completed orders and efficiently bagged for easy carrying and access by customers.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.

Crew Team Member

Color Me Mine
Mill Creek, WA
08.2019 - 01.2020
  • Greeted incoming guests to assess needs.
  • Taught guests how to paint pottery.
  • Performed walked throughs during service to monitor guest satisfaction.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Ordered product, stocked shelves and neatly and safely displayed products with corresponding information to fulfill customer painting needs in welcoming environment.
  • Coordinated firing and glazing of finished pieces on-time
  • Observed safety precautions and practices when using heavy machinery and equipment.

Receptionist

Natural Nails Salon
Lynnwood, WA
01.2016 - 06.2019
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Scheduled and confirmed appointments.
  • Processed payments and updated accounts to reflect balance changes.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.

Education

Bachelor of Science - Psychology

Western Washington University
Bellingham, WA
06-2024

High School Diploma -

Glacier Peak High School
Snohomish, WA
06.2018

Skills

  • Bilingual in English and Vietnamese
  • Strong people skills
  • Customer Service-Oriented
  • Safe food handling
  • Cash Register Operation
  • Coaching new hires
  • Stock organization
  • Ordering products
  • Section leader
  • Multi-line telephone skills
  • POS systems operation
  • Cleaning and sanitizing
  • Meticulous and organized
  • Relationship building within a team

Timeline

Crew Member

Trader Joe's
05.2022 - Current

Drive-through Cashier

McDonald's
02.2021 - 06.2021

Crew Team Member

Color Me Mine
08.2019 - 01.2020

Receptionist

Natural Nails Salon
01.2016 - 06.2019

Bachelor of Science - Psychology

Western Washington University

High School Diploma -

Glacier Peak High School

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Celine Moran