Trang Pham
Anaheim,CA
Summary
Experienced customer service representative with more than 4 years in fast-paced roles. Known for strong reliability and adaptability, with a commitment to outstanding customer interactions. Focused on achieving excellence and pursuing growth opportunities.
Overview
3
3
years of professional experience
Work History
Crew member
Cold Stone Creamery
2023.02 - 2025.07
- Create personalized ice cream orders with efficiency and accuracy
- Greet and assist customers with a friendly, upbeat attitude
- Maintain high standards of cleanliness and organization
- Handle cash and process card transactions
- Train new employees on prep and service procedures
Cashier/Server/Take Out
Saiga Vietnamese Eatery
2024.06 - 2024.08
- Greeted customers and provided friendly, attentive service
- Served dine-in customers and prepared take-out orders efficiently
- Operated the cash register and processed payments accurately
- Packaged online and in-person orders to company standards
- Assisted with opening and closing procedures
- Restocked supplies and maintained a clean, organized work environment
- Prepared drinks and assisted in light food prep
- Maintained attention to detail and ensured customer satisfaction
Bobarista
FOURTEA
2022.03 - 2022.10
- Crafted a wide range of tea-based beverages and snacks
- Maintained inventory and restocked supplies as needed
- Managed daily operations including opening and closing tasks
- Delivered fast and courteous service in a high-volume environment
- Resolved customer concerns quickly and professionally
Education
No Degree - Sociology
Fullerton College
Fullerton, CAHigh School Diploma -
Villa Park High School
Villa Park, CA06.2023
Skills
- Service-oriented skills
- Customer interaction professionalism
- Experience in high-pressure environments
- Technical job competencies
- Register operation and cash handling expertise
- Food service preparation knowledge
- Procedural knowledge for opening/closing tasks
- Effective interpersonal communication abilities
- Collaborative team player mindset
- Bilingual proficiency: English and Vietnamese
- Strong verbal communication skills
- Adaptable learning speed
- Reliability and punctuality in demanding situations
LANGUAGES
English (fluent)
Vietnamese (fluent)
Awards
High school diploma, Basic computer skills, WPM 50, Google Data Analytics Course: Process Data from Dirty to Clean — Certificate of Completion (Grade: 93.59%), Google Data Analytics Course: Foundations: Data, Data, Everywhere — Certificate of Completion (Grade: 86.37%)
Timeline
Cashier/Server/Take Out
Saiga Vietnamese Eatery
2024.06 - 2024.08
Crew member
Cold Stone Creamery
2023.02 - 2025.07
Bobarista
FOURTEA
2022.03 - 2022.10
No Degree - Sociology
Fullerton College
High School Diploma -
Villa Park High School