Jean Marie Balderas
San Diego,CA
Summary
Experienced Support Supervisor with a background in overseeing high-performing support teams. Possess skills in team management, customer service, and troubleshooting complex technical issues. Known for fostering professional development among team members and ensuring highest level of customer satisfaction. Proven ability to streamline processes to improve productivity and efficiency.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Police Records & Support Supervisor
Chula Vista Police Department
Chula Vista, CA
07.2020 - Current
- Supervised and evaluated performance of Support staff, providing training and feedback as necessary.
- Resolved escalated customer inquiries in a timely manner, ensuring exceptional customer service was provided at all times.
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Provided ongoing training to maintain productivity and effectiveness of staff.
- NETRMS SME, and familiar with the upcoming NICHE database.
- Provided leadership, insight, and mentoring to newly hired employees to supply knowledge of various department tasks.
- Conduct monthly audits and CIBR/NIBR stats.
Senior Police Records Specialist
Chula Vista Police Department
Chula Vista, CA
08.2018 - 07.2024
- Directed and assessed daily tasks of support staff and volunteers.
- Delivered comprehensive customer service to address issues from internal and external clients.
- Trained users on law enforcement database systems such as NetRMS, SDLaw, and ARJIS.
- Part of CLETS team responsible for ensuring CJIS compliance.
- Review, redact, and release complex police reports using applicable state and federal laws, including BWC and photos.
- Conducted quality audits and revised SOPs as required.
- Developed the unit's inaugural training manual.
- Records purging in compliance with the City's retention schedule.
Police Records Special
Chula Vista Police Department
Chula Vista, CA
02.2000 - 08.2018
- Collaborated with technical team to implement the department's inaugural electronic records system, NetRMS.
- Trained records staff and updated SOPs as policies and procedures changed.
- Processed crime and arrest reports while serving as the point of contact for the South Bay District Attorney's Office.
- Served both officer, criminal, and civilian subpoenas.
- Processed police impound reports for compliance with DOJ policies.
- Provided extensive customer support to officers, employees, the general public, and other government agencies in person, electronically, and on the phone.
- Maintained the department's Laserfiche system for electronic record-keeping.
- Performed daily cash balancing tasks effectively.
- Created a new alarm process and false alarm billing program to include a verified response.
Records & Identification Clerk
San Diego Sheriff's Department
San Diego, CA
05.1997 - 02.2000
- Provided internal and external customer service.
- Teletype Operator for Missing Persons and Vehicles.
- Data entry into the County's ARJIS system.
- Processed new booking packets by comparing fingerprints to confirm the subject's identity.
- Trainer for both Teletype Operator and ARJIS Data Entry for new employees.
Education
Some College (No Degree) - Criminal Justice
Southwestern College
Chula Vista, CASome College (No Degree) - Criminal Justice
Grossmont College
El Cajon, CASkills
- Team Leadership
- Coaching and Guidance
- Service-Oriented Skills
- Work Planning and Prioritization
- Effective Team Collaboration
- Quality Management
- Effective Networking Skills
- Records management
Accomplishments
- Excellent Service Award 2012 for the implementation of NetRMS
- Excellent Service Award 2019 for brining more than 500 Nextest accounts into CJIS and DOJ compliance
- Managed the purging of 5 years of backlog, over 100,000 reports in a years time
Affiliations
- An active member in CLEARS (CA Law Enforcement Assoc. of Records Supervisors for 8 years
- Participate and Teach with the Errrverybodi Line Dancers for 10 years. We perform throughout San Diego County.
- and taught with both Teen and Adult Academies for over 10 years
Certification
- POST Records Supervisor Certificate
- Multitude of Leadership, Supervisory and Mentoring courses through LinkedIn
References
References available upon request.
Timeline
Police Records & Support Supervisor
Chula Vista Police Department
07.2020 - Current
Senior Police Records Specialist
Chula Vista Police Department
08.2018 - 07.2024
Police Records Special
Chula Vista Police Department
02.2000 - 08.2018
Records & Identification Clerk
San Diego Sheriff's Department
05.1997 - 02.2000
- POST Records Supervisor Certificate
- Multitude of Leadership, Supervisory and Mentoring courses through LinkedIn
Some College (No Degree) - Criminal Justice
Southwestern College
Some College (No Degree) - Criminal Justice
Grossmont College
Similar Profiles
KATELIN RUDOLPHKATELIN RUDOLPH
POLICE DETECTIVE - CRIMES OF VIOLENCE/HOMICIDE UNIT at CHULA VISTA POLICE DEPARTMENTPOLICE DETECTIVE - CRIMES OF VIOLENCE/HOMICIDE UNIT at CHULA VISTA POLICE DEPARTMENT
Matthew CoulsonMatthew Coulson
Police Sergeant, Patrol at Chula Vista Police DepartmentPolice Sergeant, Patrol at Chula Vista Police Department
Bryer JenkinsBryer Jenkins
Police Officer at Chula Vista Police DepartmentPolice Officer at Chula Vista Police Department