Celine Oancea

• Caretaker for diverse array of pets
• Communicate and coordinate a schedule with customers
• In-home pet care and house sitting
• Dog walking
• Assisting the elderly with pet care
• Administer medicines and
• All breeds, ages and behavior
• Determined specific needs and provided most appropriate level of services for clients well-being.
• Planned, prepared, and served meals and snacks according to prescribed diets.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Set and achieved company defined sales goals.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Drove store revenue by offering customers accessories and related purchases to complete selections.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Engaged with customers to effectively build rapport and lasting relationships.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.

• Welcomed customers and helped determine their needs.
• Upsold additional products and services to customers, increasing revenue.
• Built relationships with customers to encourage repeat business.
• Operated cash register to record transactions accurately and efficiently.
• Responded promptly to requests for assistance, spills and customer inquiries.

• Manage employee filing system
• Operated multi-line telephone system to answer and direct high volume of calls.
• Proficient in Bluebeam, Microsoft Word, Excel, and Office365
• Malware awareness training
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
• Collected payments, processed transactions and updated relevant records.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Worked flexible schedule and extra shifts to meet business needs.
• Worked with team and managers to fulfill customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Built relationships with customers to encourage repeat business.
• Used POS system to enter orders, process payments and issue receipts.
• Controlled line and crowd with quick, efficient service.
• Operated espresso machines and commercial coffee brewers to create beverages.

• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Answered customer questions about sizing, accessories, and merchandise care.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Contributed to team objectives in fast-paced environment.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Solved customer challenges by offering relevant products and services.

Business, Nutrition, Creative Writing, and Spanish language. Continuing education with a focus on communications, food sustainability and business management

GPA: 3.25, Extra-curricular activities: Varsity and JV soccer (4 years) Varsity and JV Basketball (2 Years) Varsity Flag Football (1 year) JV Track and field (1 year)

• Professional development completed in Sports Medicine