Celine Seal
Cookeville,TN
Summary
Accomplished Manager at Zaxbys and Personal Shopper at Walmart, enhancing customer satisfaction by overhauling service protocols and efficiently fulfilling orders. Skilled in customer service and planning, I excel in relationship building and problem-solving, achieving high satisfaction ratings and improving scores by implementing strategic customer engagement techniques.
Versatile team member offering over 6 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Teller
ONE Bank
02.2025 - 04.2025
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Personal Shopper
Walmart
05.2024 - 01.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Manager
Zaxbys
11.2016 - 04.2024
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
Education
Bachelor of Arts - Photography
Nossi College of Art And Media
04-2024
High School Diploma -
Cookeville High
09-2020
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Relationship building
- Documentation and reporting
- Strong interpersonal skills
- Problem-solving
- Telephone skills
- Greeting and seating clients
Timeline
Teller
ONE Bank
02.2025 - 04.2025
Personal Shopper
Walmart
05.2024 - 01.2025
Manager
Zaxbys
11.2016 - 04.2024
High School Diploma -
Cookeville High
Bachelor of Arts - Photography
Nossi College of Art And Media
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