Celine Grace Bernabe
7929 Ellet Road
Summary
Phlebotomy team lead with expertise in team management, patient education, and quality control. Demonstrated ability to enhance operational efficiency through effective communication and problem-solving. Skilled in optimizing patient care workflows and training staff to ensure compliance with safety protocols. Detail-oriented with a strong commitment to improving patient experiences and delivering high-quality healthcare services.
Overview
8
8
years of professional experience
3
3
Certifications
Work History
Phlebotomy Specialist
LabCorp
Chantilly
01.2024 - Current
- Executed blood draws following safety protocols and established techniques.
- Managed patient records with accuracy and timely submissions to support effective patient care.
- Educated patients on phlebotomy processes and specimen collection methods.
- Collaborated with laboratory personnel to streamline processes and reduce turnaround times.
- Maintained phlebotomy equipment functionality through diligent operation and upkeep.
- Conducted quality control checks on specimens prior to laboratory testing.
- Trained new staff on phlebotomy procedures and safety standards effectively.
- Delivered exceptional customer service during procedures, resulting in increased patient satisfaction.
Medical Assistant
PMA Urgent Care
Falls Church
04.2023 - 01.2024
- Assisted patients with intake, collecting medical histories and vital signs.
- Prepared examination rooms, ensuring adherence to sanitation protocols.
- Administered medications, vaccines, and injections according to healthcare provider instructions.
- Supported physicians during examinations and assisted with minor procedures.
- Maintained accurate patient records in electronic health record systems.
- Scheduled appointments and managed follow-up communications to ensure timely patient care and satisfaction.
- Educated patients on treatment plans, medications, and preventive care to enhance understanding and adherence.
- Collaborated with team members to enhance workflows and improve patient care quality.
- Assisted patients with intake procedures and collected medical histories.
- Prepared examination rooms and ensured proper sanitation protocols were followed.
- Administered medications and vaccines as directed by healthcare providers.
- Maintained patient records in electronic health record systems accurately.
- Scheduled patient appointments and managed follow-up communications effectively.
- Collaborated with team members to enhance workflow and improve patient care quality.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, and data entry to support efficient patient management and continuity of care.
- Scheduled appointments for patients via phone and in person.
- Collected samples from patients for laboratory testing purposes.
- Cleaned and maintained medical equipment following procedures and standards.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Filed insurance claims forms in accordance with applicable regulations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Administered medications under physician's supervision.
- Positioned patients properly during examination or treatment for comfort and safety.
- Changed dressings on wounds to prevent infection and check for healing.
- Assisted back-office patient processes to reduce office wait times.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
- Supported administrative staff by processing payments.
Phlebotomy Team Lead
Quest Diagnostics
Fairfax
03.2019 - 04.2023
- Directed daily workflow for phlebotomy team to enhance operational efficiency.
- Trained new staff on safety protocols and standard procedures.
- Ensured compliance with health regulations and laboratory standards.
- Coordinated patient schedules for blood draw appointments to optimize service delivery.
- Monitored inventory levels of supplies and ordered additional stock.
- Conducted regular team meetings to review performance and implement process improvements.
- Reviewed test results for accuracy prior to reporting or archiving.
- Responded promptly to patient inquiries and resolved any concerns effectively.
Food Manager
Bowl America
Burke
11.2017 - 03.2020
- Optimized inventory levels for food supplies and equipment to ensure availability and reduce waste.
- Supervised kitchen staff to ensure compliance with safety standards.
- Coordinated food preparation schedules to meet service demands.
- Developed and implemented training programs for new employees to enhance operational efficiency and compliance.
- Monitored food quality and presentation before serving to customers.
- Developed menus based on seasonal ingredients and customer preferences.
- Collaborated with vendors to source high-quality ingredients efficiently.
- Maintained cleanliness and organization of kitchen and storage areas.
- Handled customer complaints regarding food quality or service promptly and professionally.
- Ensured compliance with all local health department regulations, including sanitation standards, labeling requirements, and pest control activities.
- Ordered supplies while adhering to budget constraints set by management.
- Interviewed potential candidates for open positions within the kitchen staff.
- Provided training on safe food handling practices for new employees.
- Assisted in the development and implementation of food safety policies and procedures.
- Reviewed invoices from vendors for accuracy before approving payment.
- Created weekly schedules for kitchen staff to ensure adequate coverage during peak hours.
- Resolved conflicts between kitchen staff members in a timely manner.
- Managed inventory levels to minimize waste and maximize cost savings.
- Prepared and led food service training programs to teach staff various tasks.
- Supervised daily operations of the kitchen staff to ensure efficient workflow.
- Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Priced and ordered food products, kitchen equipment, and food service supplies.
- Analyzed financial statements related to food sales and expenses each month.
- Planned special events such as banquets or catered functions.
- Negotiated contracts with suppliers to obtain competitive pricing on products purchased regularly by the restaurant.
- Participated in menu planning meetings to provide input on recipes, ingredients, costs.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Collaborated with other departments such as marketing or catering services when necessary.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Developed training materials and operational manuals for food service staff.
- Created email marketing campaigns, achieving a strong average open rate.
- Led the transition to more sustainable food sourcing practices, increasing the use of local and organic products.
- Coordinated kitchen and dining area maintenance, ensuring a clean and safe environment.
- Streamlined inventory control processes to minimize waste and maximize resource utilization.
- Implemented cost-saving strategies, resulting in a reduction in operational expenses.
- Managed daily operations of the food service department, ensuring compliance with health and safety standards.
- Conducted regular quality audits, ensuring products and services met or exceeded customer expectations.
- Managed customer feedback, resolving complaints and implementing improvements based on suggestions.
- Coordinated with the finance department to manage budgeting and forecasting for the food service department.
- Established and maintained relationships with local food vendors, enhancing menu variety and freshness.
- Developed and executed menus that catered to diverse dietary needs and preferences.
- Ensured compliance with all local, state, and federal regulations regarding food preparation and safety.
- Implemented energy-saving measures in the kitchen, reducing utility costs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw food preparation, production and presentation according to quality standards.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Inspected dining and serving areas for cleanliness and proper setup.
- Monitored safety procedures and equipment to maintain a safe working environment.
Education
Bachelor of Science - Nursing
Canossa College of Nursing
San Pablo City, Laguna04-2014
Skills
- Phlebotomy expertise in blood collection
- Patient education strategies
- Quality assurance in healthcare settings
- Management of electronic health records
- Protocols for venipuncture techniques
- Customer relations in healthcare environments
- Optimization of workflows in phlebotomy labs
- Collaboration within healthcare teams
- Detail-oriented specimen handling practices
- Effective problem-solving skills in clinical settings
- Time efficiency in patient care processes
- Conflict resolution strategies for patient interactions
- Building relationships with patients and staff
- Transporting specimens with care and accuracy
- Safe disposal of medical needles
- general anatomy knowledge for phlebotomists
- data entry proficiency in medical software
- effective communication through active listening
- geriatric care techniques for phlebotomy
Languages
English
Native/ Bilingual
FIlipino/Tagalog
Native/ Bilingual
Certification
CPR
Timeline
Phlebotomy Specialist
LabCorp
01.2024 - Current
Medical Assistant
PMA Urgent Care
04.2023 - 01.2024
Phlebotomy Team Lead
Quest Diagnostics
03.2019 - 04.2023
Food Manager
Bowl America
11.2017 - 03.2020
Bachelor of Science - Nursing
Canossa College of Nursing