Michelle Dooly
Beggs,OK
Summary
Competent Phlebotomy Technician with five years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Proficient in Adult, Geriatric, and pediatric patients. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomy Specialist
Saint Francis Healthcare System
12.2016 - 11.2021
- Consulted with physicians regarding appropriate specimen types needed for diagnostic testing purposes as necessary.
- Assisted in training new staff members on proper phlebotomy techniques, resulting in a more skilled workforce.
- Enhanced patient experience by providing compassionate and efficient blood collection services.
- Participated in quality improvement initiatives, enhancing laboratory efficiency and safety measures.
- Demonstrated excellent manual dexterity during blood draws, ensuring minimal discomfort for patients throughout the procedure.
- Identified areas of opportunity for process improvements, leading to more streamlined operations within the lab setting.
- Increased accuracy in specimen handling by following strict protocol for centrifugation, aliquoting, and storage procedures.
- Built strong relationships with patients through clear communication and empathetic care during blood draws.
- Promoted positive interactions between patients and other healthcare professionals through professional courtesy and effective communication skills.
- Streamlined the phlebotomy process for improved turnaround times and increased productivity.
- Collaborated with interdisciplinary healthcare team to ensure accurate patient identification and specimen labeling.
- Utilized electronic medical record systems effectively for accurate documentation of all phlebotomy procedures performed on patients.
- Provided support to colleagues during high-volume periods or challenging cases, fostering a positive team environment.
- Maintained a clean and safe work environment, adhering to infection control protocols and best practices.
- Reduced patient wait times by implementing an effective patient flow system within the lab.
- Updated patient records accurately, contributing to better overall continuity of care for each individual.
- Performed venipuncture using various techniques including straight needle, butterfly needle, syringe methods to accommodate diverse patient needs.
- Acted as a liaison between laboratory staff and other healthcare providers, ensuring timely communication of critical test results.
- Implemented inventory management system that reduced waste while maintaining adequate supplies at all times.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Verified patients' identification for proper sample collection.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Verified proper storage and transportation of specimens to laboratories.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Assisted in training and onboarding new phlebotomists.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed and processed requisitions for laboratory tests.
- Performed laboratory tests to assist physicians in diagnosis.
- Handled insurance verification tasks using [Software] and [Software] to validate patient insurance information.
- Assisted in Code Blue procedures in Adult and Children
Production Worker
Eqverde
01.2023 - 11.2024
- Followed packing processes to increase speed and accuracy.
- Maintained a clean, organized workspace, adhering to company guidelines for hygiene and safety standards in the packaging area.
- Labeled packages with appropriate shipping information for accurate deliveries.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Consistently met or exceeded daily productivity targets through effective time management and prioritization of tasks.
- Assembled packages according to meet specific customer requirements.
- Demonstrated flexibility by adapting readily to changes in production schedules or priorities, maintaining productivity during periods of high demand or unexpected challenges.
- Completed all orders within established time frames to support timely deliveries.
- Worked closely with cross-functional teams to resolve any product or operational issues that arose during the packaging process.
- Verified packages met safety and security standards to reduce damage or errors in transit.
- Followed safety protocols to prevent accidents and injuries.
- Ensured product quality by conducting regular inspections, adhering to strict standards.
- Increased packaging efficiency by streamlining assembly line process.
- Balanced multiple packaging projects, demonstrating effective prioritization skills.
- Coordinated with shipping department to streamline order fulfillment, improving customer satisfaction.
- Maintained clean and safe work environment, complying with all safety regulations.
- Managed inventory levels to ensure continuous production flow, minimizing downtime.
- Assembled boxes, cartons and containers to package items.
- Placed items into bags, boxes or other containers.
- Cleaned and maintained production area and equipment.
- Re-packaged damaged or incorrectly packaged items.
- Inspected items for defects and damage.
- Labeled containers, container tags or products.
- Counted items to verify accuracy of orders.
- Sealed containers and packages with glue, tape or other materials.
- Utilized adhesive labels and other materials to package items.
- Sorted and stacked finished items.
Florist
Ms. Earlene's
01.2021 - 11.2023
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Contributed to a positive work environment through collaborative problem-solving and supportive teamwork among staff members.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Demonstrated adaptability by quickly learning new techniques and staying current with industry trends to better serve clients'' evolving needs.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
- Collaborated with clients to design custom floral arrangements for weddings, events, and special occasions.
- Reduced waste by accurately estimating materials needed for arrangements and repurposing leftovers in creative ways.
- Coordinated with event planners to deliver floral services for weddings and corporate events, ensuring client satisfaction.
- Maintained high level of cleanliness and organization in shop, ensuring pleasant shopping experience.
- Boosted store reputation by creating custom floral arrangements for high-profile events.
- Streamlined order processing system to improve efficiency and customer wait times.
- Managed inventory to ensure freshness and availability of seasonal flowers, enhancing customer satisfaction.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
- Worked closely with clients to understand their needs and design flower arrangements that perfectly match their vision.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
Education
Phlebotomy
Cental Tech
Sapulpa, OK12-2015
No Degree - Education/ English Special Education
NSU
Broken Arrow, OKAssociate of Arts - Graphic Design
Osu/ Okmulgee
Okmulgee, OKSkills
- Workplace cleanliness
- Positive attitude
- Order of draw
- Teamwork and communication
- Blood collection techniques
- Strong work ethic
- Capillary puncture
- Attention to detail
- Specimen handling
- Labeling accuracy
- Venipuncture expertise
- Pediatric phlebotomy
- Geriatric phlebotomy
- Anatomy
- Proper needle disposal
- Patient identification
- Multitasking Abilities
- Butterfly venipuncture
- HIPAA regulations
- Infection control protocols
- Finger stick method
- Data entry
- Quality control
- Staff phlebotomy training
- Arterial blood draws
- CPR/AED
Certification
- PT - Phlebotomy Technician
Timeline
Production Worker
Eqverde
01.2023 - 11.2024
Florist
Ms. Earlene's
01.2021 - 11.2023
Phlebotomy Specialist
Saint Francis Healthcare System
12.2016 - 11.2021
Phlebotomy
Cental Tech
No Degree - Education/ English Special Education
NSU
Associate of Arts - Graphic Design
Osu/ Okmulgee