Gloria Jordan
Morgan Hill,CA
Summary
Senior Phlebotomy Specialist and Medical Laboratory Technician with over 45 years of clinical excellence, highlighted by a 34-year career at Kaiser Permanente. Expert in high-volume specimen collection and diagnostic processing for all patient populations (Neonatal to Geriatric). Proven leader in clinical mentorship, quality control (QC), and maintaining 100% HIPAA compliance in fast-paced medical environments.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Phlebotomy Specialist
PHLEBOEXPERT
01.2023 - Current
- Perform high-precision diagnostic collections across diverse patient demographics, utilizing advanced venipuncture techniques to ensure patient comfort.
- Ensure 100% specimen integrity by strictly adhering to rejection-avoidance protocols (Hemolysis, QNS, and Anticoagulant accuracy).
- Manage end-to-end laboratory logistics, including specimen sorting, centrifuging, and secure packaging for off-site reference laboratories.
- Execute rigorous data security measures using EMR systems and multi-point document verification to maintain total HIPAA compliance.
Senior Medical Laboratory Assistant / Phlebotomist
KAISER PERMANENTE MEDICAL GROUP
06.1983 - 02.2017
- Leadership: Oversaw and trained incoming laboratory assistants and phlebotomists on clinical protocols, safety policies, and diagnostic procedures.
- Advanced Clinical Practice: Mastered complex specimen collection for neonatal and critically ill patients using specialized micro-collection and syringe methods.
- Laboratory Science: Inoculated bacteriological media with biological tissues and fluids; interpreted and documented test results under technologist supervision.
- Quality Assurance: Managed patient charts within the EMR system, ensuring data accuracy and security.
Education
Associate of Science (A.S.) - Health Information Systems
Santa Barbara City College
Santa Barbara, CAVocational Certificate - Medical Laboratory Technician
CETA Vocational Program
San Jose, CAHigh School Diploma - undefined
Tulare Union High School
Tulare, CASkills
- Clinical Expertise: Venipuncture (Vacuum, Syringe, Butterfly), Pediatric/Neonatal Heel Sticks, Capillary Collection, Inoculations
- Lab Operations: Specimen Processing (Centrifugation/Pipetting), Bacteriological Media Preparation, Instrument Calibration
- Compliance & Safety: HIPAA Standards, OSHA Safety Protocols, Data Security, Multi-point Patient Identification
- Leadership: Staff Training & Onboarding, Clinical Mentorship, Process Improvement, EMR/EHR Management
- Systems: EMR/EHR (Epic/HealthConnect), Microsoft Office Suite, Lab Information Systems (LIS)
Certification
- Phlebotomy Technician (CPT1 00000272)
California Department of Public Health
- Residential Care Administrator (6003244735)
Administrator Certification Bureau
- Direct Support Professional (DSP) Year 1& 2
California Department of Developmental Services
- Health Information System and EMR Implementation
- Diagnostic Specimen Collection (Nasal, Oropharyngeal)
- BLS, CPR,AED, First Aid (Adult & Pediatic)
American Heart Association
Timeline
Phlebotomy Specialist
PHLEBOEXPERT
01.2023 - Current
Senior Medical Laboratory Assistant / Phlebotomist
KAISER PERMANENTE MEDICAL GROUP
06.1983 - 02.2017
Vocational Certificate - Medical Laboratory Technician
CETA Vocational Program
High School Diploma - undefined
Tulare Union High School
Associate of Science (A.S.) - Health Information Systems
Santa Barbara City College