Cellia Moua
Braselton,GA
Summary
Motivated Computer Science graduate with hands-on experience in developing mobile and web applications using React Native, Python, Django, and REST APIs. Strong foundation in software development, data handling, and user-centered design, supported by leadership and client-facing roles. Proven ability to collaborate effectively across teams, analyze workflows, and deliver reliable, efficient solutions. Eager to advance while contributing to innovative and scalable technology solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Service Representative
Banfield Pet Hospital
Flowery Branch, GA
08.2023 - Current
- Delivered exceptional customer service by addressing client inquiries and concerns promptly.
- Managed appointment scheduling and follow-up reminders for pet wellness visits effectively.
- Educated clients on pet health services and preventive care options tailored to their needs.
- Mentored new staff on operational procedures and customer engagement best practices.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Managed approximately 50 to 100 incoming calls, emails, and faxes per day from customers
Pharmacy Technician
CVS Pharmacy
Oakwood, GA
11.2022 - 07.2023
- Managed medication dispensing processes to ensure accuracy and compliance with pharmacy regulations.
- Supervised daily operations, optimizing workflow for improved customer service and efficiency.
- Implemented inventory management strategies to reduce waste and maintain stock levels.
- Collaborated with healthcare providers to address patient medication inquiries and concerns.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Dispensed 300 to 500 prescriptions per day from customers
Team Lead
Del Taco
Buford, GA
02.2020 - 11.2022
- Led team in daily operations, ensuring adherence to quality standards and customer satisfaction.
- Trained and mentored staff on operational procedures and best practices.
- Conducted inventory management, maintaining optimal stock levels and minimizing waste..
- Collaborated with upper management to develop strategies for improving overall store performance.
- Streamlined workflows to enhance efficiency and reduce service times during peak hours.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Bachelors of Science - Computer Science
University of North Georgia
Dahlonega, GA12.2025
Skills
- React Native
- Java
- JavaScript
- Python
- MySQL
- Django
- REST API's
- Github
- SQLite
- VS Code
- Windows
- Expo Go
- Linux
- AsyncStorage
Certification
Microsoft Office Certification
Timeline
Client Service Representative
Banfield Pet Hospital
08.2023 - Current
Pharmacy Technician
CVS Pharmacy
11.2022 - 07.2023
Team Lead
Del Taco
02.2020 - 11.2022
Bachelors of Science - Computer Science
University of North Georgia