Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Dedrick Jackson

Pike Road

Summary

Bootcamp-trained Full Stack Developer with a foundation in building and deploying web applications using the MERN stack (MongoDB, Express, React, Node.js). Combines 8+ years of client service experience with rigorous technical training from App Academy to create user-centric and intuitive software solutions. Eager to apply strong problem-solving and collaboration skills to contribute to a dynamic engineering team.

Overview

9
9
years of professional experience

Work History

Client Service Representative

Quest Diagnostics
Montgomery
05.2017 - Current
  • Maintained critical data integrity by accurately scanning, logging, and verifying hundreds of sensitive medical specimens per day, adhering strictly to all HIPAA protocols.
  • Executed a time-sensitive daily route covering up to 20+ medical facilities, consistently meeting strict pickup deadlines with a 99%+ on-time record.
  • Served as the primary front-line representative for Quest Diagnostics on-site, building professional relationships with clinical staff to ensure smooth and efficient service.
  • Troubleshot and resolved on-site logistical issues, including equipment malfunctions with handheld scanners and coordinating with dispatch to adapt to route changes, minimizing delays.

Customer Support Specialist

V-tech Solutions
Montgomery
06.2016 - 04.2017
  • Resolved a high volume of technical and account-related issues via phone, email, and chat, consistently maintaining a Customer Satisfaction (CSAT) score above 94%.
  • Diagnosed and resolved complex user-facing software issues using advanced troubleshooting techniques, reducing ticket escalations by 20%.
  • Meticulously documented all support interactions and resolutions in a CRM system, creating a knowledge base used for team training and process improvement.
  • Collaborated with team members in daily stand-ups to streamline support processes, resulting in improved team response times and enhanced efficiency.

Education

Software Engineering Certificate - Full-Stack Software Engineering

App Academy
San Francisco, CA
08-2025

Skills

  • JavaScript and Python
  • HTML5 and CSS3
  • SQL and databases
  • React and Redux
  • Nodejs and Expressjs
  • Git and GitHub
  • Docker and AWS

Timeline

Client Service Representative

Quest Diagnostics
05.2017 - Current

Customer Support Specialist

V-tech Solutions
06.2016 - 04.2017

Software Engineering Certificate - Full-Stack Software Engineering

App Academy

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