Cellie Lenig
Colorado Springs,CO
Summary
Dynamic caregiver with extensive experience at Right At Home Health Care, excelling in patient mobility assistance and compassionate support. Proven ability to enhance client well-being through effective communication and meticulous record keeping. Recognized for fostering trusting relationships and ensuring a safe, clean environment, promoting independence and dignity in daily living activities. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Forward-thinking Manager with comprehensive experience implementing new processes and managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
37
37
years of professional experience
Work History
Caregiver
Right At Home Health Care
Colorado Springs, CO
10.2025 - 12.2025
- Provided personal care and support to clients in daily activities.
- Assisted clients with mobility and transportation needs safely.
- Maintained a clean and safe living environment for clients.
- Communicated effectively with clients, families, and healthcare professionals.
- Developed trusting relationships to enhance client well-being and comfort.
- Participated in training sessions to improve caregiving skills and knowledge.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
- Maintained detailed records of services performed on clients.
Assistant Manager
Apro llc
Colorado Springs, USA
01.2021 - 06.2022
- Coordinated daily operations to enhance team efficiency and service quality.
- Managed inventory levels, ensuring timely restocking of essential supplies.
- Oversaw scheduling to optimize workforce allocation and reduce overtime costs.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Assocate/Sales
loaf n Jug
Colorado Springs, USA
01.2019 - 10.2020
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Manager
Ncs
Colorado Springs, USA
11.2017 - 11.2018
- Led team in daily operations and compliance with safety standards.
- Developed training programs to enhance staff performance and efficiency.
- Managed inventory control systems for optimal stock levels and accuracy.
- Resolved customer inquiries promptly, ensuring satisfaction and service excellence.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategic plans to achieve company objectives.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Customer Service
Time Warner Cable
Colorado Springs, USA
03.2013 - 03.2016
- Provided customer service support to clients.
- Greeted visitors and provided customer service assistance.
- Provided customer service to ensure customer satisfaction.
- Resolved customer service issues quickly and effectively.
- Upheld customer service standards throughout each shift.
Inbound Sales
PRC/RYLA
Colorado Springs, USA
11.2008 - 12.2011
- Ensured compliance with all applicable laws related to inbound sales activities.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Utilized various software programs such as Microsoft Office Suite for data entry purposes related to sales activities.
- Maintained an accurate record of all sales activities in the CRM system.
- Provided customer service support when needed on the sales floor.
Inbound Sales
Deluxe Unlimited
Colorado Springs, USA
05.2007 - 11.2008
- Trained new hires on company policies, procedures, and best practices for inbound sales operations.
- Ensured compliance with applicable laws and regulations related to inbound sales activities.
- Answered inbound sales calls and reached out to potential customers to answer questions and set appointments.
- Ensured compliance with all applicable laws related to inbound sales activities.
- Collaborated with cross-functional teams such as design, development, sales, customer service and product management to ensure successful execution of digital initiatives.
- Tracked progress against goals using CRM software programs such as Salesforce.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Operated a point-of-sale system efficiently to process sales quickly and accurately.
- Maintained an accurate record of all sales activities in the CRM system.
- Provided customer service support when needed on the sales floor.
Bank Associate
Bank of America
Colorado Springs, USA
06.2005 - 03.2006
- Assisted customers with account inquiries and transaction processing.
- Collaborated with team members to enhance customer service experiences.
- Provided guidance on banking products and services to clients effectively.
- Resolved customer complaints and escalated issues to management as needed.
- Participated in training new associates on operational procedures and systems.
- Resolved customer complaints in a professional manner.
- Utilized problem-solving skills to identify potential issues with customers' accounts and recommend solutions.
- Reviewed credit applications prior to submission for final approval.
Customer Service
ICT
Colorado Springs, USA
01.2005 - 06.2005
- Greeted visitors and provided customer service assistance.
- Provided customer service support to clients.
- Conducted customer service training for new team members.
- Provided customer service to ensure customer satisfaction.
- Resolved customer service issues quickly and effectively.
- Supported customer service initiatives to understand client needs.
- Upheld customer service standards throughout each shift.
- Provided customer service assistance as needed.
- Provided excellent customer service to members and visitors.
- Documented customer service issues identified through surveys.
- Resolved customer service inquiries in a timely manner while providing excellent customer service.
Inbound Sales Supervisor
MCI
Sgt Buff, USA
06.1989 - 09.2004
- Supervised inbound sales team to ensure compliance with company standards.
- Trained new staff on effective sales techniques and customer engagement strategies.
- Monitored daily performance metrics to identify training needs and opportunities for improvement.
- Coordinated schedules to optimize team coverage during peak sales hours.
- Facilitated regular team meetings to discuss product updates and sales strategies.
- Implemented new sales processes to enhance efficiency and customer satisfaction.
- Resolved customer inquiries and complaints to maintain high service standards.
- Conducted weekly meetings with team members to discuss progress toward goals, address issues, and provide feedback.
- Reviewed call center scripts regularly to ensure they accurately reflected the current product offerings or services available.
- Monitored daily sales performance and provided feedback to team members.
- Trained new hires on company policies, procedures, and best practices for inbound sales operations.
- Established clear expectations regarding quality standards for all incoming calls received by the team.
- Identified areas of improvement within existing processes and procedures and worked collaboratively with other departments as needed.
- Provided coaching and mentoring support for individual team members to ensure successful performance of job duties.
- Addressed any escalated customer service issues quickly and efficiently while maintaining a positive attitude towards customers.
- Directed and supervised staff performance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
High School Diploma -
West High School
Sioux City, IA05.1989
Skills
- Repair telecommunication lines
- Troubleshoot telephone features
- Verify bankcard transactions
- Corrective Action
- Cash Management
- Audits of all products
- Ordering
- Microsoft Word
- Excel
- PowerPoint
- Outlook
- AS400
- PS2
- Windows 7
- Vista
- XP
- 98
- Windows 10
- Type 45 WPM
- Personal care
- Meal preparation
- Mobility assistance
- Record keeping
- Health monitoring
- Time management
- Effective communication
- Problem solving
- Compassionate support
- Daily living activities assistance
- Team collaboration
- Nutrition
- Housekeeping tasks
- Patient care and companionship
- Client transportation
- Respectful and compassionate
- Housekeeping
- Records maintenance
- Basic housekeeping
- Lifting and transferring
- Safety awareness
- Compassion and empathy
- Patient companionship
- Dependable and responsible
- Incident reporting
- Patient mobility assistance
- Reliability and punctuality
Timeline
Caregiver
Right At Home Health Care
10.2025 - 12.2025
Assistant Manager
Apro llc
01.2021 - 06.2022
Assocate/Sales
loaf n Jug
01.2019 - 10.2020
Manager
Ncs
11.2017 - 11.2018
Customer Service
Time Warner Cable
03.2013 - 03.2016
Inbound Sales
PRC/RYLA
11.2008 - 12.2011
Inbound Sales
Deluxe Unlimited
05.2007 - 11.2008
Bank Associate
Bank of America
06.2005 - 03.2006
Customer Service
ICT
01.2005 - 06.2005
Inbound Sales Supervisor
MCI
06.1989 - 09.2004
High School Diploma -
West High School