Chad Ellis
North Little Rock,United States
Summary
Service professional with strong track record in enhancing customer satisfaction and operational efficiency. Adept at resolving issues promptly, fostering team collaboration, and adapting to changing requirements. Skilled in problem-solving, communication, and multitasking to deliver consistent results. Dependable and focused on achieving high standards in service delivery.
Experienced with customer service and problem resolution. Utilizes skills to understand and address customer needs effectively. Knowledge of communication techniques and conflict management.
Efficient service specialist with strong background in providing exceptional customer service and support. Leveraged problem-solving skills to enhance service delivery and improve customer satisfaction. Demonstrated expertise in conflict resolution and effective communication.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Service Specialist
Plug
09.2024 - Current
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Consistently met or exceeded performance metrics related to service quality, response time, and customer satisfaction scores.
- Evaluated systems according to predetermined checklist and noted issues.
- Achieved high levels of productivity by optimizing workload management methods and prioritizing tasks according to urgency.
- Help my regional manager meet or exceed standards within my region
Service Technician
Plug
07.2021 - 09.2024
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Maintenance Engineer
Ala Moana Hotel
03.2018 - 05.2020
- Involved with testing, troubleshooting, repairing and maintaining the electrical, mechanical and plumbing systems in the hotel
- Worked on the circuit boards, control panels, brake panels, outlets, lighting, TVs and rewiring all electrical systems
- Mechanical work included fixing and installing boilers and generators
- Tools Used: multimeters, wrenches, ratchets, pliers, screwdrivers, wire stripers, wire crimpers and other
Aviation Maintenance Technician
United States Coast Guard
06.2006 - 03.2018
- Job duties included testing, troubleshooting, repairing and maintaining all vehicles such as aircraft, helicopters, forklifts, boats, trucks and cars
- Electrical systems included troubleshooting and diagnosing avionics navigation and flight controls as well as rewiring control panel and circuit boards
- Completed full overhauls on vehicles
- Tools Used: multimeters, wrenches, ratchets, pliers, screwdrivers, wire stripers, wire crimpers, torque wrenches, other hand tools and Computer Diagnostic Systems
Mechanic
Penske Truck Leasing
03.2004 - 06.2006
- Involved with testing, troubleshooting, repairing and maintaining box trucks, 18 wheelers, forklifts, trailers, pickup trucks and cars
- Worked on rewiring electrical systems including the navigation, A/C, heat, lights, turn signals, speedometers, transmissions, and engines
- Completed full overhauls on engines, transmissions and clutches
- Tools Used: multimeters, wrenches, ratchets, pliers, screwdrivers, wire stripers, wire crimpers, torque wrenches, other hand tools and Computer Diagnostic Systems
Education
Some Courses in Welding -
Pulaski Technician College
North Little Rock, ARHigh School Diploma -
Bryant High School
Bryant, ARSkills
- Fuel systems
- Environmental systems
- Hydraulics
- Flight controls
- Gas engine repair
- Diesel repair
- Plumbing
- Microsoft office
- Supervisor
- Scheduling
- Aviation repair
- Welding
- Forklift Operator
- Scissor lift operator
- Tires
- Structure repair
- Sheet metal work
- Blueprint Reading
- Mechanic Experience
- Brake Repair
- Fabrication
- Industrial Maintenance
- Military Experience
- Facilities Maintenance
- Handyman
- Plasma Cutting
- Aircraft Maintenance
- Automotive diagnostics
- Live chat support
- Follow-up skills
- Call management
- Cross-functional coordination
- Clerical support
Accomplishments
I personal received the peak achievement award for my region during the past peak season.
Certification
Secret Clearance, 06/01/16, 06/01/26
Military Service
US Coast Guard, United States, E5
Timeline
Service Specialist
Plug
09.2024 - Current
Service Technician
Plug
07.2021 - 09.2024
Maintenance Engineer
Ala Moana Hotel
03.2018 - 05.2020
Aviation Maintenance Technician
United States Coast Guard
06.2006 - 03.2018
Mechanic
Penske Truck Leasing
03.2004 - 06.2006
High School Diploma -
Bryant High School
Some Courses in Welding -
Pulaski Technician College
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