Celsey Blaine
St. Petersburg
Summary
Dedicated Account Manager with expertise in customer relationship management, logistics coordination, and effective communication. Proven ability to manage multiple accounts while delivering timely solutions and optimizing operational processes.
Overview
5
5
years of professional experience
Work History
Account Manager
eShipping (Remote)
Kansas City
09.2023 - Current
- Managed customer accounts to cultivate strong client relationships.
- Coordinated logistics and shipping processes to ensure timely deliveries.
- Assisted clients with inquiries, delivering effective solutions.
- Provided accurate rate quotes based on market conditions and lane specifics.
- Developed product knowledge to provide accurate information to clients.
- Facilitated communication between clients and internal departments for issue resolution.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed strategies to increase revenue from existing accounts.
- Renewed existing accounts by building relationships with clients.
- Analyzed client data and identified opportunities for growth.
- Generated leads through cold calling activities.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
- Supplied regular updates on pickups, deliveries, and ETAs for customer awareness.
- Tracked and reported on sales performance metrics to senior management, highlighting successes and areas for improvement.
Logistics Coordinator
NFI Industries
Hagerstown
10.2021 - 09.2023
- Coordinated inbound and outbound shipments to ensure timely delivery.
- Manage scheduling of carriers, compute load weight and cubic footage specifications to optimize cost efficiency.
- Responsible for planning and scheduling local and coastal freight movements based on customer needs.
- Ensuring that all shipping and/or receiving requests are processed.
- Evaluates entry performance for freight customer orders, shipment status, and operational freight data to uphold service expectations and control costs.
- Collaborates with service providers (i.e., external carriers) to implement new business, maintain existing business, and manage service expectations.
- Provide visibility to management and the customer of freight movement.
- Manage freight, payroll, and mileage through Microsoft Excel and SharePoint.
- Researching customers, freight needs, and corporations to provide ample customer satisfaction.
- Collaborated with cross-functional teams to streamline logistics processes.
- Monitored compliance with safety regulations during logistics operations.
- Utilized transportation management systems for tracking shipments effectively.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
Load Planner
DM Bowman
Hagerstown
04.2020 - 10.2021
- Provide visibility to management and the customer of freight movement.
- Manage freight tracking through Microsoft Excel and SharePoint.
- Weigh alternative freight and financial decisions before taking action.
- Facilitate prompt, effective, and secure load selections to enhance productivity and retention.
- Use attention to detail to plan all drivers assigned to the fleet.
- Ensure the customer service needs are achieved by maintaining communication.
- Conduct thorough data entry to guarantee precise and verifiable transactions.
- Analyzed load requirements to optimize transportation routes and schedules.
- Coordinated with carriers to ensure timely dispatch and delivery of shipments.
- Utilized logistics software to manage load planning and tracking processes.
- Developed load plans that adhered to safety regulations and guidelines.
- Managed freight preparation to meet client specifications and maintain DOT compliance.
- Coordinated with team to determine best use of drivers according to load type and planned routes.
- Planned, scheduled, and dispatched loads efficiently to maintain compliance.
Education
Associate of Applied Science - Communications
Blue Ridge Community And Technical College
Martinsburg, WV05-2021
Skills
- Customer relationship management
- Rate quoting
- Systems including: McLeod, TMS (NextGen), PowerBI, ESM, MacroPoint, Highway, GenLogs, DAT, TruckStop, Loadsure, and Hubspot
- Microsoft Office, Excel, SharePoint, and PowerPoint
- Problem solving
- Time management
- Attention to detail
- Schedule management
- Shipment tracking
- Freight management
- Transportation regulation
Affiliations
- Book Club
- Going to the dog park with my pup!
References
References available upon request.
Timeline
Account Manager
eShipping (Remote)
09.2023 - Current
Logistics Coordinator
NFI Industries
10.2021 - 09.2023
Load Planner
DM Bowman
04.2020 - 10.2021
Associate of Applied Science - Communications
Blue Ridge Community And Technical College
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