Celso Guerra
Mt Vernon,WA
Summary
SENIOR TECHNICAL PRODUCT MANAGER
Strategic and results-driven Product Manager with a strong background in CRM systems, AI-driven solutions, and enterprise software. Proven expertise in leading cross-functional teams, executing product roadmaps, and optimizing sales operations through cloud migrations and data-driven insights. Adept at identifying market needs and translating them into impactful product strategies, ensuring successful launches and operational efficiencies. Skilled in Agile methodologies, stakeholder collaboration, and leveraging AI/ML to enhance business performance. Known for adaptability, reliability, and delivering innovative solutions that drive customer satisfaction and revenue growth.
Overview
21
21
years of professional experience
Work History
Senior IT Product Manager
Boeing
05.2021 - 01.2025
- Led CRM infrastructure transformation, integrating AI-driven solutions to enhance sales operations and automation.
- Spearheaded migration of Boeing’s software distribution system to a microservices architecture (MSA) and AWS cloud.
- Collaborated with engineering, legal, and business teams to define requirements and execute product roadmaps.
- Developed and implemented generative AI solutions to streamline sales data processing.
Senior Product Manager
Salesforce
08.2020 - 05.2021
- Managed CRM enhancements and sales enablement tools, supporting CPQ and Deal Desk operations.
- Owned product backlog, wrote user stories, and coordinated Agile release planning.
- Conducted market research to refine CRM capabilities and improve sales workflows.
Senior Technical Solution Owner
T-Mobile
04.2020 - 07.2020
- Led integration of Sprint CRM with T-Mobile’s Salesforce platform, enhancing IoT product offerings.
- Designed API integrations to streamline customer billing and sales enablement.
Senior Technical Product Manager
Lumen Technologies
08.2017 - 02.2020
- Transformed SMB sales from telecom to a digital marketplace, driving $1B in revenue.
- Led CRM and sales automation enhancements, integrating predictive analytics for improved customer engagement.
- Directed AI/ML initiatives to optimize sales forecasting and customer retention
Senior Product Manager
Microsoft
07.2004 - 05.2014
- Led global CRM implementation for 193 countries, integrating Microsoft Dynamics for streamlined sales processes.
- Migrated legacy sales systems to Azure cloud, improving data accessibility and reporting.
- Developed predictive analytics models for sales forecasting and customer segmentation.
Education
MBA - Information Technology
University of Phoenix
Bellevue, WABachelor of Arts - Modern Languages
Northeastern University
Boston, MASkills
- CRM Platforms: Salesforce, Microsoft Dynamics
- Tools: Jira, Confluence, Power BI, Tableau
- Cloud & AI: AWS, Azure, Machine Learning, Predictive Analytics
- Agile Methodologies: SAFe, DevOps, Scrum
- KPI tracking
- Project planning
- Product strategy
- Product lifecycle management
- Six Sigma Black Belt
Timeline
Senior IT Product Manager
Boeing
05.2021 - 01.2025
Senior Product Manager
Salesforce
08.2020 - 05.2021
Senior Technical Solution Owner
T-Mobile
04.2020 - 07.2020
Senior Technical Product Manager
Lumen Technologies
08.2017 - 02.2020
Senior Product Manager
Microsoft
07.2004 - 05.2014
MBA - Information Technology
University of Phoenix
Bachelor of Arts - Modern Languages
Northeastern University
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