Van Trieu

I designed and created digital products for a non-profit educational organization that operates clubs worldwide to promote communication, public speaking, and leadership skills.

• Guided 5-12 team members to correct development approaches by communicating research data and industry best practices underlying motives for user interface design modifications.
• Designed and supervised the execution of member surveys to determine current user interface weaknesses and assess potential solutions for cost efficiency and practicality of implementation
• Gathered, defined, and translated client requirements into product stories and actionable tasks.
• Analyse existing data structures and assist with the development of logical and physical data models
• Directed design, writing, and production of page content to fulfill project demands and satisfy customer needs
• Built reusable code applied to other projects, saving company $12,000 in consulting fees and 80 development hour.
• Created landing pages, dashboards, and web applications using Sketch and Invision and HTML/CSS programming languages
• Translated concepts into user flows, wireframes, mockups, and prototypes to promote positive, intuitive designs, site interactions, and user experiences.
• Collaborated with cross-functional teams to develop high-quality products that met customer needs.
• Led product launches, collaborating with marketing teams to create successful go-to-market strategies.

• Conducted user studies on new features and platform functionality to lead the team in web and development of applications tailored to desktop, mobile, and smart TV devices.
• Created deliverables, including journey maps, affinity diagrams, user flows, and information architectures using Sketch, InVision, and Adobe Suite for interaction and designing user interfaces.
• Established style guides and design systems, promoting consistency throughout organization's product portfolio.
• Worked closely with developers during implementation phases to ensure accurate translation of designs into functional products
• Redesigned sites to enhance navigation and improve visual appeal with 90% customer satisfaction scores.
• Coordinated with product managers to define requirements and translate them into actionable design tasks.
• Conducted heuristic evaluations and expert reviews to identify usability issues and areas for improvement in existing products.
• Developed comprehensive wireframes and prototypes, improving communication between designers and developers.

• Led team of four developers with 25% increased productivity and reduced program errors.
• Designed, built, and maintained complete eCommerce, intranet, and micro websites.
• Troubleshoot, tested and remedied identified issues before software deployment.
• Maximized site reliability through thorough testing, debugging, and proactive resolution of identified issues.
• Determined project technical needs and coordinated specifications and requirements.
• Improved website load times by optimizing front-end code and implementing efficient caching strategies
• Worked extensively with engineering staff to better understand time-sensitive daily/weekly performance reports and financial and investment benefits to projects.
• Implemented version control systems to track changes efficiently, enabling streamlined project collaboration.
• Performed routine maintenance tasks for existing websites, ensuring optimal performance at all times while minimizing downtime risks.
• Integrated third-party APIs to add valuable functionality and improve overall user satisfaction with web applications.

• Known as "Exceptional Closer" with consistent top web performance every month, delivering 330% of web goals.
• Enhanced user experience by designing intuitive and visually appealing website layouts.
• Spearheaded website redesign projects from concept development through launch, ensuring timely completion within budget constraints.
• Mentored junior designers, providing guidance and support to enhance their skills and promote professional growth.
• Identified opportunities for improving user engagement through A/B testing various design elements on key pages.
• Reduced bounce rates by creating easy-to-navigate site structures that encouraged users to explore additional content.
• Coded websites using HTML, CSS, JavaScript, and jQuery languages.
• Implemented content management and security resource tutorials to assist end-user training.
• Applied emerging technologies to update and maintain site applicability.
• Developed strong relationships with potential clients through regular follow-up calls, resulting in increased referrals and repeat business
• Handled escalated tech support issues diplomatically and professionally, often resolving conflicts or misunderstandings between users, sales and IT department.