Celso Ortuno

• Providing technical support to the Network Operations Management team and Broadcast Coordinators to ensure the seamless execution of network procedures 24/7 within the Bally Sports Hub.
• Maintaining daily technical operations needs, including server space management, material purging, and media management, to enhance overall operational efficiency.
• Prioritizing daily media requirements to meet programming and broadcasting demands promptly.
• Assisting in managing the Broadcast Coordinator staff by handling scheduling, training, and disciplinary actions to foster a cohesive and high-performing team.
• Developed, revised, and maintained inclusive training materials to streamline the onboarding of new team members.
• Oversaw the structuring and coordination of telecast line-ups, daily/weekly proofing, and monthly finalization across multiple networks, ensuring a smooth operational flow.
• Contributing to technical training initiatives, ensuring all staff members had a comprehensive understanding of systems and hardware within Network Operations.
• Overseeing critical tasks, such as patching, routing, transcoding, and operating essential equipment within the Network Operations area to guarantee the uninterrupted flow of operations.
• Collaborated in the creation of Standard Operating Procedures (SOP) for new processes and workflows, streamlining operations and ensuring consistency.
• Promptly reporting on-air discrepancies to Managers to address and rectify issues in real time.
• Demonstrating the ability to perform Live On-Air duties as necessary, contributing to event and operator coverage, and ensuring smooth broadcasting.
• Assumed day-to-day operational responsibilities for networks and provided management support in the absence of fellow managers, ensuring operational continuity.
• Motivated and trained employees to maximize team productivity.
• Evaluated team member performance and productivity, provided feedback, and implemented corrective actions.

• Monitored and managed all technical broadcast activities for the assigned network during shifts, ensuring the smooth operation of Live Events and feed/signal integrity for on-air broadcasts.
• Demonstrated technical expertise by effectively patching, routing, and operating essential equipment within the network operations area to support Live Events.
• Proficiently executed Live Event recovery procedures to return the network playlist on time, maintaining on-air schedule integrity.
• Assisted with the training and development of current and new Live Operators, contributing to the growth and expertise of the team.
• Collaborated with the management team to create and update operating procedures, improving operational efficiency.

Led a dedicated team of Guest Advocates and Front of Store Attendants, fostering a positive atmosphere focused on decreasing wait times, friendly interactions, and effective service recovery.
Drove store sales goals and guest engagement by skillfully understanding sales targets and orchestrating daily/weekly workloads, optimizing operational efficiency, and maximizing revenue.
Utilized business reporting and guest insights to identify and address opportunity areas, resulting in targeted improvements that significantly enhanced the overall guest experience.
Utilized workload planning tools to meticulously execute all scheduled tasks, perfecting fulfillment processes, and enhancing delivery and service standards.
Led and coached the team to become experts in operations, accuracy, processes, and efficiency, resulting in consistently impeccable order fulfillment.