Summary
Work History
Education
Skills
Timeline
Generic

Kayla Matajcich

Boulder Creek,CALIFORNIA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.

Work History

Data Operations Coordinator/Reverse Logistics Supervisor

Roku
San Jose, CA
10.2010 - Current
  • Manages all retail returns and end user returns
  • Directs shipping and receiving of wide range of products daily.
  • Selected, trained and developed logistics personnel to achieve high-performing teams.
  • Coordinated driver dispatch to accomplish daily delivery and Fulfillment requirements.
  • Planned and supervised shipments from production to end-user.
  • Kept corporate departments and customers updated on critical shipments.
  • Supervised team of helpers, laborers and material movers to efficiently complete tasks.
  • overseeing day-to-day shipping and receiving
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Strategized best methods and tactics for efficient storage and handling of materials.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Monitored and adjusted inventory levels according to demand.
  • Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
  • Compiled and sorted information to prepare source data for computer entry.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.

Server/Head Hostess

Stagnaro Brothers
01.2006 - 12.2009
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Worked effectively in fast-paced environments.

Dispatcher

Roto Rooter Plumbing
01.2009 - 11.2009
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.

Education

High School Diploma -

San Lorenzo Valley High School
Felton, CA
08.2008

Skills

  • Interpersonal skills
  • Communication
  • Problem solving
  • Task Delegation
  • Patient
  • Time Management
  • Adaptability

Timeline

Data Operations Coordinator/Reverse Logistics Supervisor

Roku
10.2010 - Current

Dispatcher

Roto Rooter Plumbing
01.2009 - 11.2009

Server/Head Hostess

Stagnaro Brothers
01.2006 - 12.2009

High School Diploma -

San Lorenzo Valley High School
Kayla Matajcich