Celunnious Jones Jr
Maricopa,AZ
Summary
Customer Service/Sales Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales/Customer Representative Manager
LPJ Auto Sales
01.2010 - Current
- Assists customers/potential customers with information needed to make informed choice when purchasing vehicles
- Ensures all regulatory mandates prescribed by law were adhered
- Ensures all business transactions and communication with customers is delivered in a professional and courteous manner
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Insurance Sales Agent
Combined Insurance Company
03.2020 - 10.2020
- Provided service to clients’ changing insurance needs by selling life, health, and disability insurance
- Established productive working relationships with clients
- Determined clients’ particular needs and financial situations by scheduling fact-finding appointments and determining the extent of present coverage and investments by establishing trust and rapport
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Educated clients on insurance policies and procedures.
Sales Representative
Car Dealerships
01.2011 - 01.2013
- Honda, Toyota, Lexus Dealership Top Sales man
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
Education
Diploma -
Wyandanch High School
1988
Skills
- Basic Microsoft Office (Outlook, Word and Excel) skills
- Ability to manage to production goals, deadlines, and various metrics
- Ability to follow policies, procedures, and regulations
- Strong analytical skills with high attention to detail and accuracy
- Knowledge and understanding of financial crime, fraud, or risk management
- Customer Service
- Customer Service Calls-Leads
- Administrative Support
- Customer Referrals
- Production Goals
Certification
- Licensed Life Insurance agent - License No: 19388973 (State of Arizona)
Timeline
Insurance Sales Agent
Combined Insurance Company
03.2020 - 10.2020
Sales Representative
Car Dealerships
01.2011 - 01.2013
Sales/Customer Representative Manager
LPJ Auto Sales
01.2010 - Current
Diploma -
Wyandanch High School
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