Cemile Braverman
Lantana,United States
Summary
Energetic and and multilingual professional with a strong commitment to providing tailored customer service. Well-educated and poised with excellent communication skills. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Detail oriented and result oriented with over 10 years experience in hospitality management.
Overview
16
16
years of professional experience
1
1
Certification
Work History
VIP concierge
EAST COAST VALET
12.2022 - Current
- Greeted incoming residents and visitors professionally and provided friendly, knowledgeable and timely assistance
- Maintained high level of discretion and confidentiality when interacting with VIPs, politicians, and other individuals of high importance
- Assisted in coordinating transportation logistics for VIP residents and visitors, including arranging valet services and private car services.
Realtor
HIGHLIGHT REALTY
10.2016 - 11.2022
- Provided clients with exceptional customer service and guidance throughout home buying and selling process
- Developed and maintained strong network with clients in real estate industry.
VIP flight attendant
EMIRATES AIRLINES
04.2012 - 04.2015
- Facilitated boarding process by greeting passengers upon arrival, assisted with baggage storage and direction to seats
- Attended pre-flight briefings to review emergency evacuation procedures, medical emergencies and service plans
- Conducted cabin safety searches and post landing duties to ensure clean cabin appearance
- Organized galley on board by making certain full catering was available for flights including special request meals
- Consistently ensured safety and comfort of customers onboard
- Served in Premium class and assisted VIP customers, providing tailored service, anticipating their needs and exceeding their expectations
- Managed catering in galley, prepared mixed beverages and meals to provide ultimate fine dining experience for customers on board.
Front Desk Manager
HOTEL PORT
12.2010 - 03.2012
- Conducted interviews to hire competent staff members for housekeeping department and front desk
- Trained staff for check-in procedures and front desk administrations
- Prepared employee work schedules to meet operational needs
- Greeted guests and engaged in pleasant conversations while managing check-in process.
Front Desk Assistant Intern
AMERICAN HOSPITALITY ACADEMY
05.2010 - 11.2010
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining, entertainment, and shopping activities
- Used internal software to process reservations, check-ins and check-outs.
Flight Ticketing Operations
AIR AGENCIES SCHIPHOL AIRPORT
08.2007 - 09.2008
- Represented Georgian Airways, FlyLal and Ukraine International at airport ticket operations desk
- Created flight reservations and sold last minute tickets
- Provided assistance to passengers with special needs and unaccompanied minors.
Education
A passion for service -
The British Butler Institute
10.2023
Associates degree in Tourism And Hospitality Management -
Albeda College Te Rotterdam
Rotterdam, The Netherlands01.2010
Hospitality Management -
American Hospitality Academy
Myrtle Beach, SC11.2009
Skills
- Service Prioritization
- Guest Relations Management
- Conflict Resolution
- Passenger Safety
- Interactive Communication Skills
- Food and Beverage Preparation
- Emergency Situations Management
- Cultural Awareness
Languages
Dutch
Turkish
English
German
Certification
- A Passion for Service - The British Butler Institute
- Mixology - Pro Bartenders School
- First Aid/ AED/ CPR - National Health & Safety Association
- Food Safety - Alison
Timeline
VIP concierge
EAST COAST VALET
12.2022 - Current
Realtor
HIGHLIGHT REALTY
10.2016 - 11.2022
VIP flight attendant
EMIRATES AIRLINES
04.2012 - 04.2015
Front Desk Manager
HOTEL PORT
12.2010 - 03.2012
Front Desk Assistant Intern
AMERICAN HOSPITALITY ACADEMY
05.2010 - 11.2010
Flight Ticketing Operations
AIR AGENCIES SCHIPHOL AIRPORT
08.2007 - 09.2008
A passion for service -
The British Butler Institute
Associates degree in Tourism And Hospitality Management -
Albeda College Te Rotterdam
Hospitality Management -
American Hospitality Academy
- A Passion for Service - The British Butler Institute
- Mixology - Pro Bartenders School
- First Aid/ AED/ CPR - National Health & Safety Association
- Food Safety - Alison
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