Cemile Bala Tugcu
MEDFORD,MA
Summary
With over 30 years of experience in the international casino industry, I have built a solid career across prestigious properties in Türkiye, Israel, Cyprus, Montenegro, and the United States. I have participated in three major casino openings, held VIP management roles, and organized all table game tournaments at Kaya Artemis between 2007–2013 and during my years there, I regularly conducted game training courses and rating briefings .
Currently, I work as a Table Games Supervisor at Encore Boston Harbor since its grand opening in 2019. I bring strong skills in client relations, team leadership, multicultural staff coordination, regulatory compliance, and training. I am also currently studying Arabic to support my future in the Middle East.
Overview
36
36
years of professional experience
Work History
Table Games Supervisor
Encore Boston Harbor
Boston, USA
06.2019 - Current
Table Games Dealer
Ace High Party Casino
Los Angeles, USA
10.2018 - 06.2019
Seasonal Manager
Fresh Basil Café
Saugatuck, USA
05.2018 - 09.2018
Table Games Dealer
Thumbling Dice Casino Events
New York, USA
09.2017 - 05.2018
International Marketing Manager
Splendid Hotel & Spa Resort Casino
, Montenegro
06.2014 - 09.2017
Casino Marketing Manager
Cratos Premium Hotel
, North Cyprus
06.2013 - 06.2014
Rating Pitboss / VIP Manager
Kaya Artemis Resort & Casino
, North Cyprus
06.2007 - 06.2013
Inspector / Surveillance
Jasmin Court Casino
, North Cyprus
01.2002 - 01.2007
Dealer / Inspector
Sanchino Casino
Tel Aviv, Israel
01.1999 - 01.2002
Dealer / Inspector
Hilton Hotel & Casino
Istanbul, Türkiye
01.1990 - 01.1998
Education
Casino Gaming Management Program Certificate -
University of Nevada Extended Studies Online
06.2025
Building Personal Resilience -
Harvard EdX Certificate Program
01.2025
SEO Training -
Yoast Academy
01.2023
Digital Marketing -
Shaw Academy
01.2023
Tourism Management -
Cyprus International University
01.2010
Trade Business -
Anatolian University
01.1992
Mathematics -
Beşiktaş Girls High School
01.1990
Skills
Exceptional client relations & VIP guest hosting
Leadership & team supervision
Crisis and conflict resolution
Multicultural team coordination
Gaming regulation compliance
Staff training & onboarding
Casino openings & event operations
Revenue growth & profitability enhancement
Proficiency in digital tools, AI, and casino-related software
Strong understanding of customer behavior & guest needs
Languages
- Turkish, Native
- English, Professional
- Hebrew, Conversational
- Arabic, Currently learning
References
Christopher Scott, Shift Manager, Encore Boston Harbor
Games Expertise
- Single 0 Roulette (including complete & side bets – full expertise)
- Double 0 Roulette
- Baccarat (Big & Small tables)
- Blackjack, Spanish Blackjack
- Three Card Poker
- Caribbean Stud
- Ultimate Texas Hold’em
- Crazy Four Poker
- Russian Poker
- Caribbean Stud Poker
Personal Information
- Employee ID: 100030
- Turkish
- U.S.
Timeline
Table Games Supervisor
Encore Boston Harbor
06.2019 - Current
Table Games Dealer
Ace High Party Casino
10.2018 - 06.2019
Seasonal Manager
Fresh Basil Café
05.2018 - 09.2018
Table Games Dealer
Thumbling Dice Casino Events
09.2017 - 05.2018
International Marketing Manager
Splendid Hotel & Spa Resort Casino
06.2014 - 09.2017
Casino Marketing Manager
Cratos Premium Hotel
06.2013 - 06.2014
Rating Pitboss / VIP Manager
Kaya Artemis Resort & Casino
06.2007 - 06.2013
Inspector / Surveillance
Jasmin Court Casino
01.2002 - 01.2007
Dealer / Inspector
Sanchino Casino
01.1999 - 01.2002
Dealer / Inspector
Hilton Hotel & Casino
01.1990 - 01.1998
Casino Gaming Management Program Certificate -
University of Nevada Extended Studies Online
Building Personal Resilience -
Harvard EdX Certificate Program
SEO Training -
Yoast Academy
Digital Marketing -
Shaw Academy
Tourism Management -
Cyprus International University
Trade Business -
Anatolian University
Mathematics -
Beşiktaş Girls High School
Similar Profiles
Gesley RobinsonGesley Robinson
Security Officer at Encore Boston HarborSecurity Officer at Encore Boston Harbor
Melvin AcunaMelvin Acuna
Security Dispatcher at Encore Boston HarborSecurity Dispatcher at Encore Boston Harbor
ANA VASQUEZANA VASQUEZ
HOUSEKEEPER at Encore Boston HarborHOUSEKEEPER at Encore Boston Harbor
Nadiuska BallardNadiuska Ballard
Director of Purchasing at Encore Boston HarborDirector of Purchasing at Encore Boston Harbor
Eugene Waverly Hinderer IIIEugene Waverly Hinderer III
Bioinformatics Specialist—Independent Contractor at QurAlisBioinformatics Specialist—Independent Contractor at QurAlis