Jeffery Flagler
Kingsland,GA
Summary
Observant and knowledgeable gaming professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction. 20+ years of experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Table Games Supervisor
Windcreek
Bethlehem, PA
07.2010 - 04.2024
- Kept all games in compliance with casino and gaming standards.
- Greeted guests with upbeat, professional attitude to create enjoyable atmosphere.
- Coached employees on procedures, compliance requirements and performance strategies.
- Observed tables closely to spot errors and irregularities.
- Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
- Investigated discrepancies in paperwork or cash handling procedures during audits.
- Assisted in resolving disputes or conflicts between players or dealers in a professional manner.
- Resolved guest issues quickly while maintaining high level of customer satisfaction.
- Analyzed reports related to gaming activity such as win and loss statements, revenue reports.
- Performed daily inspections of gaming equipment to ensure it is functioning properly.
- Evaluated dealer performance and provided guidance when necessary.
- Provided support to other departments within the casino when necessary.
- Verified accuracy of chip counts at tables before closing out each shift.
Table Games Dealer
Turning Stone Casino
Vernon, NY
05.2001 - 10.2009
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
- Monitored behavior of players while dealing cards in various games, observing individuals for possible cheating.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Provided gambling chips and coin money in exchange for legal currency for players to join in games.
- Responded quickly and appropriately to any disputes that arose between players.
- Adhered to established policies and procedures while dealing at tables.
- Demonstrated proper shuffling techniques for each game dealt.
- Performed minor maintenance on gaming equipment as needed.
- Ensured all gaming equipment was in working order before beginning a shift.
- Answered questions from patrons regarding house rules or gaming regulations.
- Trained new dealers in game procedures, policies, and customer interactions.
Education
High School Diploma -
Vernon-Verona-Sherrill Senior High School
Verona, NY01-1981
Skills
- VIP services
- Policy Enforcement
- Training employees
- Guest Relations
- Surveillance monitoring
- Relationship Building
- Operations Management
- Teamwork and Collaboration
- Problem-Solving
- Adaptability
- Professional Demeanor
- Operations Monitoring
Retired United States Navy
Served in the United States Navy from January 1981 to December 2000. Retired as an E6.
Certification
- Blackjack
- Craps
- Roulette
- Baccaret
- Poker
- All novelty games
Gaming License in NY,PA
Timeline
Table Games Supervisor
Windcreek
07.2010 - 04.2024
Table Games Dealer
Turning Stone Casino
05.2001 - 10.2009
High School Diploma -
Vernon-Verona-Sherrill Senior High School
- Blackjack
- Craps
- Roulette
- Baccaret
- Poker
- All novelty games
Gaming License in NY,PA
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