Cemona Olvera
Hewitt
Summary
Dedicated customer advocate with a strong background in health insurance knowledge and support. Proven ability to enhance member satisfaction and prioritize members' needs. Recognized for exceptional communication and problem-solving abilities, and committed to long-term growth and expanding knowledge.
Overview
3
3
years of professional experience
Work History
Customer Advocate
Blue Cross and Blue Shield
Waco
03.2024 - Current
- Assisted members with inquiries regarding health insurance benefits and coverage options.
- Resolved customer complaints by providing clear and accurate information promptly.
- Collaborated with team members to streamline customer support processes effectively.
- Collaborated with colleagues across multiple departments to resolve customer issues quickly and efficiently.
House Cleaner
Merry Maids
Waco
06.2023 - 03.2024
- Communicated with clients to address specific cleaning preferences and needs.
- Cleaned homes following specific and detailed protocols and requests.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Swept, mopped, vacuumed and polished floors of all types.
Education
High School Diploma -
Midway High School
Hewitt, TX05-2023
Skills
- Health insurance knowledge
- Customer service
- Complaint resolution
- Benefits explanation
- Team collaboration
- Problem solving
- Active listening
- Multitasking Capability
- Inbound call answering
- Microsoft office
Timeline
Customer Advocate
Blue Cross and Blue Shield
03.2024 - Current
House Cleaner
Merry Maids
06.2023 - 03.2024
High School Diploma -
Midway High School