Cena Miller
Lush Cosmetics
Houston,TX
2
Languages
1
Certification
6
years of professional experience
Customer-centric professional with 5+ years in fast-paced retail environments. Expertise in building customer relationships, resolving concerns empathetically, and leading teams to exceed service and sales goals. Skilled in coaching and enhancing team performance while fostering inclusive environments. Bilingual in English and Spanish, with strong communication, problem-solving, and relationship-building capabilities.
Work History
Manager in Training (MIT)
11 Months- Driving Sales & Customer Experience
- Building the Brand & Product Passion
- Recruitment & Selection
- Training & Staff Development/Engagement
- Performance Management
- Diversity, Equity, Inclusion & Belonging
- Talent Mapping & Succession Planning
- Operational Excellence
- Engagement Marketing
Full-Time Floor Lead
2 Years- Driving Sales & Customer Experience
- Building the Brand & Product Passion
- People Development & Leadership
- Diversity, Equity, Inclusion, & Belonging
- Talent Acquisition & Succession Planning
Part-Time Sales Ambassador
1 Year- Building the Brand & Product Passion
- Personal Development
- Diversity, Equity, Inclusion & Belonging
- Operational Excellence & Business Acumen
Cross-Functional Representative
1 Year 10 Months- Customer Service
- Department and Store Support
- Front End Duties
- Stocking & Inventory
- Store Maintenance
Education
Bachelor's degree - Liberal Arts & Sciences
High school diploma
Skills
Store Management Experience
Operational management
Task delegation
Retail industry sales team management
Sales leadership
Increasing sales revenue
Customer service
Customer support
Retail customer service procedures
Customer service procedures
Coaching & Feedback
Onboarding
Coaching and feedback
Performance management
Team management
Team leadership
Organizational skills
Communication skills
Interpersonal skills
Analysis skills
Team leadership
Attention to Detail
Computer proficiency
Customer assistance
Merchandising
Stocking
Administrative experience
Computer literacy
Computer operation
Google Workspace
Microsoft
Writing skills
Supervising experience
Sales growth
Sales team management
Leadership
Communication skills
Teamwork
Team leadership
Microsoft
Certification
- Driver's License
- Microsoft Office Specialist
- TABC Certified
- Food Handler Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Awards
The Liz Bennett Cheers for Peers Learning Award
Celebrating those who go the extra mile to nurture and promote talent, develop themselves and help to grow those around them; supporting Lush as a learning organization.
Timeline
Manager in Training (MIT)
Lush Cosmetics
09.2025 - CurrentRead More
Full-Time Floor Lead
Lush Fresh Handmade Cosmetics
09.2023 - 09.2025Read More
Part-Time Sales Ambassador
Lush Fresh Handmade Cosmetics
08.2022 - 08.2023Read More
Cross-Functional Representative
H-E-B
09.2020 - 07.2022Read More
University of Texas at Austin
Bachelor's degree from Liberal Arts & Sciences
Read More
South Houston High School
High school diploma
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