Jessica Haynes
Macon,GA
Summary
Pursued continuous development opportunities to advance expertise and enhance support for internal and external customers. Driven leader with excellent problem-solving, decision-making and conflict resolution skills. Analytical and results-focused in addressing organizational issues and implementing corrective actions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager in Training (MIT)
America's Car-Mart
Macon, GA
04.2022 - Current
- Finished the program in 35 days and was sent to multiple stores to help increase numbers
- The program insisted of learning the office, inventory, sales, and collections department
- Learning each department and how it operates and affects business
- The second phase is becoming assistant manager making sure departments numbers are exceptional for company's standards
- Training and onboarding new hires and being there to help them get acclimated to the position
- Running reports and holding meetings in the mornings.
MENTAL HEALTH TECHNICIAN
THE CENTERS YOUTH AND FAMILIES
Monticello, AR
09.2020 - Current
- As a Mental Health Tech at The Centers, a trauma center for the youth
- I am responsible for clients of age 5-17 assisting them to apply to their treatment plan giving by their psychiatrist
- I observe and notate their daily actions and emotions when dealing with peers and coping with emotions
- I must report to the shift nurse on duty of any major incidents
- Every 28 days there is a meeting based around the client's behavior and discussing discharge dates.
SALES MANAGER
BESTWAY RENTAL
Pine Bluff, AR
03.2019 - 09.2020
- Being the sales manager at Bestway came with many responsibilities
- Opening and closing the store
- Scheduled team meeting with the sales reps every morning to formulate a plan to dominate the day
- I was responsible for verifying all information on the rental application
- Trusted with the decision to approve or deny application.
SALES REPRESENTATIVE
SHIFT Automotive
Pomona, CA
02.2018 - 03.2019
- Having the opportunity to work for a startup company using my expertise of customer service and sales
- The integration of buying cars online lead me to collaborate with customers and find their vehicles and explain our policies
- I was allowed to train the Los Angeles and San Francisco hub on a customer cycle
- A concept that I created to better deal with customers and to create a better response from our customers
- This company still use the customer cycle when dealing with customers.
RETAIL SALES CONSULTANT
AT&T
Monticello, AR
05.2015 - 01.2018
- As a sales consultant active listening and building rapport with my customers was number one
- Building personalized solutions with the products and services
- Exceeding KPI metrics with 140% attainment in Internet sales 160% in DTV sales
- I was invited to business to business trainings as a top performer
- Had a helping hand in training new associates.
Education
ASSOCIATE B.A in Business -
UNIVERSITY OF ARKANSAS AT MONTICELLO
Monticello, AR03.2022
Skills
- Creating a personalized sales solution for company-objective products and services
- Adapt to rapid-changing sales environment and constantly evolving technological industry
- Exceed sales goals
- Flourish in fast-paced, high-energy team environments
- Handling Customer Escalations
- Customer service
- Supervising experience
- Sales management
- Sales
- Conflict management
- Budgeting
- Retail sales
- Negotiation
- Property management
Certification
- Driver's License
- CPR Certification
Timeline
Manager in Training (MIT)
America's Car-Mart
04.2022 - Current
MENTAL HEALTH TECHNICIAN
THE CENTERS YOUTH AND FAMILIES
09.2020 - Current
SALES MANAGER
BESTWAY RENTAL
03.2019 - 09.2020
SALES REPRESENTATIVE
SHIFT Automotive
02.2018 - 03.2019
RETAIL SALES CONSULTANT
AT&T
05.2015 - 01.2018
ASSOCIATE B.A in Business -
UNIVERSITY OF ARKANSAS AT MONTICELLO