Cenah Wika

Adhere to company policies and procedures to deliver quality work.

• Ensure safe work environment with training programs and enforcement of safety procedures.
• Perform audits to monitor compliance and performance.
• Manage retail SharePoint site for regulatory compliance and knowledge management.
• Generate reports for forecast analysis and ad-hoc decision-making.
• Update and develop reports, dashboards, policies, and procedures.
• Create improvement plans in alignment with goals.
• Lead development of process maps, procedures, and job aids using Lean principles.
• Oversee design and implementation of new platforms and automation using Agile methodologies.
• Design Power Apps to improve efficiency of logging processes.
• Provide feedback and develop procedures for various projects.
• Supervise branch network operations, including system implementation, error research, dashboard creation, and training.
• Coordinate user acceptance training, branch communication, and system deployments.

• Excelled in fast-paced environment, building strong member relationships.
• Trained new financial service representatives and tellers.
• Collaborated with teams to exceed branch goals for membership satisfaction and product referrals.
• Resolved escalated customer and associate issues.
• Managed recruiting and selection processes for branch staff.
• Coached team of nine tellers to ensure seamless workflow and high performance.
• Supported branches during staffing challenges to ensure consistent service delivery.
• Investigated account discrepancies and cash variances, resolving issues efficiently.
• Fostered supportive work environment by collaborating with employees to achieve their career goals.
• Evaluated new and updated systems before deployment to meet operational standards.
• Maintained compliance and operational integrity by ensuring adherence to workplace rules and regulations.
• Supervised, mentored, and guided employees to deliver exceptional member experiences.

• Delivered efficient customer service for loan and account inquiries.
• Excelled in fast-paced environment, building strong member relationships.
• Trained new financial service representatives and tellers.
• Led business development efforts, including community outreach and sales campaigns.
• Collaborated with team to exceed branch goals for membership satisfaction and product referrals.
• Developed financial planning strategies and solutions for clients.
• Maintained accurate records of financial transactions.
• Provided guidance on financial regulations and requirements.