Ce'Nedra Karnes
2910 N Powers Blvd #201,CO
Summary
Dynamic hospitality professional with a strong background at Microtel Hotel, excelling in customer service and deep cleaning expertise. Proven ability to enhance guest satisfaction through effective teamwork and health and safety compliance. Recognized for implementing inventory control systems that improved operational efficiency and reduced waste.
Overview
13
13
years of professional experience
Work History
Housekeeper
Microtel Hotel
Woodland Park, CO
01.2024 - 04.2024
- Maintained cleanliness of guest rooms, ensuring high standards of hygiene and presentation.
- Collaborated with team members to optimize room turnover rates during peak periods.
- Restocked supplies in housekeeping carts, ensuring availability for daily operations.
- Assisted guests with special requests, enhancing overall customer satisfaction.
- Identified maintenance issues in rooms and reported them to appropriate departments for resolution.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Overnight Auditor
MyPlace Hotel
Colorado Springs
05.2023 - 08.2023
- Conducted detailed financial audits to ensure compliance with established policies and regulations.
- Evaluated internal controls, identifying areas for improvement and enhancing operational efficiency.
- Collaborated with management to develop audit plans and risk assessments for departmental reviews.
- Analyzed financial statements and reports, ensuring accuracy and adherence to accounting standards.
- Provided training sessions for staff on audit procedures and best practices to promote awareness.
Overnight Auditor
Hotel Elegante
Colorado Springs, CO
08.2021 - 01.2022
- Monitored ongoing compliance with regulatory requirements, minimizing potential risks through proactive measures.
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
Laundry Attendant
Radison Hotel
Colorado Springs, CO
01.2019 - 08.2019
- Operated laundry machinery to ensure efficient processing of linens and guest garments.
- Sorted, washed, dried, and folded hotel linens according to specific hotel standards.
- Maintained cleanliness and organization of laundry area, adhering to safety protocols.
- Assisted in training new staff on laundry procedures and equipment usage.
- Collaborated with housekeeping team to fulfill urgent linen requests from guest rooms.
Overnight Auditor
Marriott Townplace & Suites
Colorado Springs
12.2018 - 08.2019
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Developed strong relationships with clients, building trust and ensuring a high level of satisfaction during the audit process.
- Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
- Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
Front Desk
Air Academy Hotel
Colorado Springs
03.2016 - 08.2016
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
Housekeeper
DaysInn
Colorado Springs
02.2015 - 05.2015
- Developed inventory tracking system for cleaning supplies, reducing waste and improving supply management.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Housekeeper
La Foret
Colorado Springs, CO
01.2015 - 05.2015
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
- Delivered personalized room settings for VIP guests, contributing to enhanced guest experiences and positive feedback.
- Boosted team morale and efficiency by organizing more effective cleaning supplies inventory system.
Housekeeper
The Cliff House at Pikes Peak
Manitou Springs, CO
05.2014 - 01.2015
- Cleaned and maintained guest rooms to ensure high standards of cleanliness and comfort.
- Utilized eco-friendly cleaning products to promote sustainability within the hotel environment.
- Organized and restocked housekeeping supplies to enhance operational efficiency and readiness.
- Collaborated with team members to address guest requests and improve service delivery.
- Implemented time management strategies to complete daily tasks within set schedules.
- Assisted in training new staff on proper cleaning techniques and safety protocols.
- Conducted regular inspections of rooms to uphold quality control measures and guest satisfaction.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Housekeeper
Holiday Inn Express Hotel
Colorado Springs, CO
07.2011 - 12.2011
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
- Enhanced property appearance by contributing to outdoor cleaning efforts and garden maintenance.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Housekeeper
TownePlace Suites by Marriott
Colorado Springs, CO
01.2011 - 06.2011
- Trained new staff on cleaning protocols and safety procedures, fostering a cohesive team environment.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Promoted healthy indoor environment by using hypoallergenic cleaning products in rooms and common areas.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Education
No Degree - Accounting And Business
Colorado Technical University
Colorado Springs, COSkills
Teamwork
Customer service
Health and safety compliance
Hospitality background
Deep cleaning expertise
Staff training
Inventory control
Basic maintenance
Budget control
Timeline
Housekeeper
Microtel Hotel
01.2024 - 04.2024
Overnight Auditor
MyPlace Hotel
05.2023 - 08.2023
Overnight Auditor
Hotel Elegante
08.2021 - 01.2022
Laundry Attendant
Radison Hotel
01.2019 - 08.2019
Overnight Auditor
Marriott Townplace & Suites
12.2018 - 08.2019
Front Desk
Air Academy Hotel
03.2016 - 08.2016
Housekeeper
DaysInn
02.2015 - 05.2015
Housekeeper
La Foret
01.2015 - 05.2015
Housekeeper
The Cliff House at Pikes Peak
05.2014 - 01.2015
Housekeeper
Holiday Inn Express Hotel
07.2011 - 12.2011
Housekeeper
TownePlace Suites by Marriott
01.2011 - 06.2011
No Degree - Accounting And Business
Colorado Technical University