Cengiz Dirican
El Paso
Summary
Results-driven professional with extensive leadership, military, and business management experience, recognized for exercising sound judgment, maintaining integrity, and making effective decisions in high-pressure environments. Proven ability to supervise personnel, resolve complex conflicts, monitor security operations, and ensure compliance with policies and procedures while protecting people and property. Demonstrates exceptional communication, situational awareness, accountability, and professionalism, with a strong commitment to public service, teamwork, and mission accomplishment.
Overview
3
3
Languages
1
1
Certification
19
19
years of professional experience
Work History
Retail Business Owner
Dirican Inc.
El Paso
04.2012 - Current
- Directed all aspects of daily business operations while exercising independent judgment and sound decision-making to ensure efficient, safe, and effective store operations.
- Recruited, interviewed, hired, trained, supervised, and evaluated employees, enforcing company policies, professional standards, and operational procedures while maintaining accountability for staff performance.
- Monitored and maintained continuous surveillance of store security camera systems to protect company assets, identify suspicious or unusual activity, ensure employee and customer safety, document incidents, and make timely decisions regarding appropriate corrective actions when security concerns arose.
- Demonstrated exceptional conflict resolution and de-escalation skills by responding to complex customer disputes, remaining calm and professional during high-stress situations, actively listening to concerns, analyzing available information, exercising sound judgment, and implementing effective solutions to resolve issues while maintaining a safe, respectful, and customer-focused environment.
- Exercised sound judgment while resolving complex customer concerns, employee issues, inventory discrepancies, and operational challenges in a fast-paced environment.
Soldier
Turkish Army
Bitlis
08.2008 - 01.2009
- Successfully completed six months of mandatory military service, demonstrating discipline, accountability, integrity, and commitment while operating in a structured military environment.
- Received instruction and practical training in weapons safety, firearms handling, marksmanship fundamentals, and the safe use and accountability of assigned military equipment in accordance with established military regulations.
- Received instruction and practical training in weapons safety, firearms handling, marksmanship fundamentals, and the safe use and accountability of assigned military equipment in accordance with established military regulations.
Restaurant Manager
Moonlight Restaurant & Bar
Fethiye
05.2007 - 06.2008
- Managed daily restaurant operations, ensuring efficient workflow, compliance with company policies, and a safe, organized, and customer-focused environment.
- Supervised employees by assigning daily responsibilities, monitoring performance, providing guidance, and ensuring operational standards and customer service expectations were consistently met.
- Developed and maintained employee work schedules based on staffing requirements, anticipated customer volume, and operational demands to ensure adequate coverage during all business hours.
- Exercised sound judgment and independent decision-making while addressing operational challenges, staffing shortages, and time-sensitive issues in a fast-paced environment.
- Demonstrated strong conflict resolution and de-escalation skills by effectively managing dissatisfied or disruptive customers, analyzing situations, communicating professionally, and implementing timely solutions to resolve issues while maintaining a safe and respectful environment.
Education
Bachelor of Arts - Hospitality Administration And Management
Balikesir University
Balikesir06-2008
Skills
- Leadership & Team Supervision
- Critical Thinking & Sound Judgment
- Conflict Resolution & De-escalation
- Surveillance & Situational Awareness
- Decision-Making Under Pressure
- Report Writing & Documentation
- Policy & Procedure Compliance
- Integrity, Accountability & Professionalism
Languages
Turkish
Native/ Bilingual
English
Native/ Bilingual
German
Limited
Certification
- Turkish Army Academy
- Firearms Training Certification
- Crisis Intervention Certification (CIT)
- Crowd Control and Emergency Response Certification
- CPR Certification
- Taser Certification
- HVAC Certification
Accomplishments
- Employee of the Month – 2007
Recognized for exceptional dedication, attention to detail, and commitment to maintaining a safe and secure
environment on-site. - Top Performer in Security Risk Management – 2009
Recognized for proactive identification of security vulnerabilities and successful implementation of enhanced
security measures that led to improved safety at a dispensary facility. - Outstanding Service Award – 2010
Honored for exemplary performance in hospitality operations at a high-profile hotel resort site, demonstrating strong
leadership and effective problem-solving.
Affiliations
- Soccer Club Leagues Indoor/Outdoor
- Marathons
- Triathlon
- Tech Work
Timeline
Retail Business Owner
Dirican Inc.
04.2012 - Current
Soldier
Turkish Army
08.2008 - 01.2009
Restaurant Manager
Moonlight Restaurant & Bar
05.2007 - 06.2008
Bachelor of Arts - Hospitality Administration And Management
Balikesir University