Isis Epstein
El Paso,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Retail Business Owner
Sweet Freeze Candy / Sole Proprietor
08.2024 - 06.2025
- Developed comprehensive understanding of retail operations and customer service principles.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Implemented effective merchandising strategies to enhance product visibility and appeal.
- Engaged customers through personalized service, fostering positive shopping experiences.
- Adapted quickly to changing store needs, demonstrating flexibility in task execution.
- Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
- Organized successful in-store events to drive foot traffic and boost sales during key periods throughout the year.
- Maintained a visually appealing store layout that encouraged browsing and increased the average transaction value.
- Analyzed sales data to identify trends, adjust inventory levels, and plan future merchandising efforts accordingly.
- Conducted regular competitor analysis to stay informed of industry trends, allowing for agile adjustments in pricing strategies or product offerings when necessary.
- Increased customer satisfaction by implementing innovative sales strategies and providing exceptional service.
- Expanded retail business through effective marketing campaigns and ongoing promotions.
- Hired trained, and supervised a team of staff members to maintain a high standard of customer service and productivity.
- Managed inventory efficiently, ensuring optimal stock levels and minimizing waste.
- Implemented inventory management systems which reduced storage costs while maintaining adequate stock levels for seamless business operations.
- Improved cash flow management by implementing better financial controls across all aspects of the business operation.
- Maximized profitability by setting and enforcing stringent budgetary guidelines for the efficient allocation of resources.
- Reduced overhead expenses by optimizing staffing schedules based on peak shopping hours and seasonal fluctuations.
- Established employee performance metrics that fostered accountability and motivated staff to exceed targets consistently.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Airbnb Host
Airbnb
08.2023 - 03.2025
- Managed guest communications to ensure exceptional service and satisfaction throughout each stay.
- Implemented efficient check-in and check-out processes, enhancing guest experiences and operational flow.
- Coordinated property maintenance and cleanliness, ensuring high standards of quality for all accommodations.
- Developed marketing strategies to increase visibility on Airbnb platform, driving higher occupancy rates.
- Analyzed guest feedback to identify areas for improvement, leading to enhanced service offerings.
Business Owner
Capelli Beauty Bar / YE&S Sole Propiertor
07.2019 - 08.2024
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Established strong vendor relationships, negotiating favorable terms for products and services.
- Oversaw financial management, including budgeting, forecasting, and expense control.
- Trained and mentored staff on operational processes and customer service best practices.
- Utilized point-of-sale systems to streamline transactions and improve inventory management.
- Analyzed customer feedback to refine offerings and enhance overall satisfaction levels.
- Established strong customer relationships through excellent communication and attentive service.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
Dispatch Manager
INCOS
01.2016 - 10.2018
- Streamlined dispatch operations to enhance delivery efficiency and reduce turnaround times.
- Coordinated communication between drivers and customers to ensure timely service delivery.
- Managed scheduling of deliveries, optimizing routes to maximize resource utilization.
- Implemented tracking systems for real-time visibility of shipment statuses and driver locations.
Education
Bachelor of Business Administration And Marketing - Business Administration And Marketing
Skills
- Customer service
- Employee training
- Sales strategy development
- Entrepreneurial leadership
- Driven and determined
- Verbal and written communication
- Team collaboration and leadership
- Customer relations
- Relationship building
- Planning and execution
- Business management and development
- Business marketing
Timeline
Retail Business Owner - Sweet Freeze Candy / Sole Proprietor
08.2024 - 06.2025
Airbnb Host - Airbnb
08.2023 - 03.2025
Business Owner - Capelli Beauty Bar / YE&S Sole Propiertor
07.2019 - 08.2024
Dispatch Manager - INCOS
01.2016 - 10.2018
Universidad Panamericana - Bachelor of Business Administration And Marketing, Business Administration And Marketing
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