Cerberus Kandanada
Woodbridge,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a productive attitude. Motivated individual with experience in customer service and sales, who is skilled in building customer relationships and understanding customer needs.
Overview
2
2
years of professional experience
Work History
Sales Associate
Kate Spade New York Outlet
Woodbridge, VA
03.2023 - 01.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Barista
Cafe Miki
Woodbridge, VA
07.2022 - 09.2022
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of cold drinks in average shifts with consistently positive customer satisfaction scores.
- Learned every menu preparation and numerous drinks to meet all customer needs.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Controlled line and crowd with quick, efficient service.
- Made as many as 3 drinks at once right out of training.
Server Assistant
The All American Steakhouse And Sports Theater
Manassas, VA
12.2021 - 08.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming customers.
- Assisted with dining room set up prior to and after service period.
- Bussed 40+ tables per day between courses and load and unloaded trays to expedite tasks.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Host
The All American Steakhouse And Sports Theater
Manassas, VA
10.2021 - 08.2022
- Assisted managers with quickly resolving service- and food-related issues.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Documented reservations and communicated changes to customers and staff.
- At times seated over 10 parties consisting of over 8 people while being scheduled alone for 5+ hours.
To-Go Specialist
The All American Steakhouse And Sports Theater
Woodbridge, VA
10.2021 - 12.2021
- Handled 30+ calls per day to address customer orders and additional requests.
- Handled proper storage and rotation of all food products and supplies.
- Drove sales through sampling initiatives, suggestive selling and communication of promotional items and specials.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Education
GED -
General Educational Development Diploma
Manassas, VA09.2022
Some College (No Degree) - Visual Arts
Northern Virginia Community College
Woodbridge, VACurrent
Skills
- Resolving Complaints
- Punctuality/Dependability
- Guest seating arrangements
- High-volume dining
- Group reservations management
- Cash Handling
- Motivation/Priorities
- Hospitality and Professionalism
References
References available upon request.
Timeline
Sales Associate
Kate Spade New York Outlet
03.2023 - 01.2024
Barista
Cafe Miki
07.2022 - 09.2022
Server Assistant
The All American Steakhouse And Sports Theater
12.2021 - 08.2022
Host
The All American Steakhouse And Sports Theater
10.2021 - 08.2022
To-Go Specialist
The All American Steakhouse And Sports Theater
10.2021 - 12.2021
GED -
General Educational Development Diploma
Some College (No Degree) - Visual Arts
Northern Virginia Community College
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