Cerelle Valerio
Port Charlotte,FL
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care.
Overview
17
17
years of professional experience
Work History
Medical Scribe
Kaiser Permanente
Eugene, OR
09.2023 - Current
- Assisted supervising physician in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Obtained accurate medical histories from patients and documented them into the EMR system.
- Performed data entry of patient information, including demographics, vital signs, lab results, and other pertinent information.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Demonstrated knowledge of terminology for multiple medical specialties, consistently seeking ongoing training to expand and maintain knowledge base.
- Followed clinicians throughout shift in high-volume, busy environments.
Operations Lead
R1 RCM, Intermountain Healthcare
Chicago, IL
03.2022 - 05.2023
- Leading a team to ensure operational processes and procedures are followed efficiently and effectively.
- Identifying process inefficiencies or bottlenecks and developing solutions to improve them.
- Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs.
- Establishing key performance indicators to track productivity, quality standards.
- Resolving escalated issues involving customers, vendors or employees.
- Performing root cause analysis of any problems encountered in operations.
- Providing guidance and mentorship for junior staff members.
Team Lead & Trainer
R1 RCM, Intermountain Healthcare
Chicago, IL
11.2021 - 03.2022
- Trained new staff in relevant processes and procedures.
- Provided leadership and guidance to a team of 20 members, ensuring that tasks were completed on time and to a high standard.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Motivated staff through positive reinforcement techniques.
- Rotated through series of different stations based on team needs.
Radiology Scheduler
R1 RCM, Intermountain Healthcare
Chicago, IL
01.2021 - 11.2021
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Coordinated patient appointments with physicians, hospitals and other healthcare facilities.
- Verified insurance coverage for radiology procedures to ensure accurate billing practices.
- Explained the purpose of each test to patients to ensure understanding prior to procedure.
- Consistently met or exceeded individual KPI Metrics.
Optical Associate
Medical Eye Services, Inc
Venice, FL
07.2017 - 12.2019
- Insurance Verification and cash collections
- Medical front office duties, front desk and multi-line phone system management
- Retail sales
- Transcribing provider dictation
- Working directly with Physicians and Technicians in patient care settings
- Educated customers on eyewear options including lens coatings, tints and specialty lenses.
- Performed frame repairs, adjustments, soldering and other related maintenance tasks.
Patient Access Representative
Universal Health Systems
Bradenton, FL
11.2006 - 10.2014
- Direct Inpatient and Psychiatric admission coordination
- Outside facility transfers - all levels of care
- Managing a multi-line phone system
- Collaborated with other departments to ensure quality customer service was delivered.
- Ensured accuracy of all data entered into computer system.
- Super user, SME and Trainer - ER Registration
- Provider liaison working directly with on and off site Physicians
- Outpatient Radiology and Surgery Scheduling
- Outpatient registration
- Outpatient and Emergency Room Financial Counseling
- Collected co-pays and other payments from patients at time of service.
Skills
- ER and Outpatient Registration
- Surgery Scheduling
- Radiology Imaging Scheduling
- ER and Outpatient Financial Counseling
- Inpatient Admissions and Facility Transfers
- Medical Terminology
- EPIC and Cerner EMR Proficiency
- Data Entry 76 WPM
- Medical Scribing & Asynchronous Transcription
- Cash Collection
- Microsoft Excel, Visio, PowerPoint and Outlook
- Healthcare Regulations, HIPAA and Confidentiality Compliance
- Patient Flow Management
- Healthcare Operations
Timeline
Medical Scribe
Kaiser Permanente
09.2023 - Current
Operations Lead
R1 RCM, Intermountain Healthcare
03.2022 - 05.2023
Team Lead & Trainer
R1 RCM, Intermountain Healthcare
11.2021 - 03.2022
Radiology Scheduler
R1 RCM, Intermountain Healthcare
01.2021 - 11.2021
Optical Associate
Medical Eye Services, Inc
07.2017 - 12.2019
Patient Access Representative
Universal Health Systems
11.2006 - 10.2014
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