Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cerena Atkins

Highland,CA

Summary

Dynamic leader and quick learner with a proven track record at Yaamava Resort and Casino, where I have helped manage a team of 40+ members, ensuring exceptional best-in-class service and efficient operations. Excelled in staff management and training upcoming team members, as well as significantly enhancing guest experience and operational efficiency. Skilled in creating meaningful connections and a positive work atmosphere, I bring a goal-oriented approach and creative mind to every challenge.

Overview

4
4
years of professional experience

Work History

Lead Food & Beverage Attendant

Yaamava Resort and Casino
San Bernardino, CA
03.2024 - Current
  • Assisted with training new employees on menu knowledge and customer service techniques.
  • Conducted daily pre-shift meetings with team members to review specials, updates, or changes in policies or procedures.
  • Managed staff of 40+ Team members, delegating tasks and ensuring timely completion.
  • Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
  • Assisted in teaching a lead development class to educate upcoming, future leaders.
  • Manage weekly watch-parties during sports events, creating an elevated experience for our guests

Food & Beverage Attendant/ Certifed Trainer

Yaamava Resort and Casino
San Bernardino, CA
10.2022 - 03.2024
  • I take any necessary steps to meet customers' needs as well as go beyond the required steps in order to effectively resolve any food or service issues the customer may have had
  • Handles cash transactions at register, apply Forbes standards when assisting guests with transactions
  • Personally serve and attend to VIP guests and Y-members to give best-in-class service
  • Assited in creating a new hire venue notebook for the 909 and trained new employees in the operations educating them to be well-rounded in each venue.

Inventory Management Agent

Peppertree Distributors
San Bernardino
07.2021 - 10.2022
  • Used mathematics to calculate inventory needs to supply to Baker’s stores throughout Southern California through Microsoft Excel.
  • Handled paperwork and data throughout the week, and handled any complications they may have come across during the delivery process.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.

Team Member

Chick-fil-A
06.2020 - 07.2021
  • Took necessary steps to meet customers needs as well as went beyond the required steps in order to effectively resolve any food or service issues the customer may have had
  • Communicated clearly and positively with all customers, co-workers, and management
  • Correctly took orders, processed payment transactions and responded appropriately to any guest concerns
  • Learned how to quickly and efficiently multitask to ensure a quick and enjoyable experience at our store

Education

Chaffey Community College
Rancho Cucamonga
11.2024

High School graduate -

San Gorgonio High School
San Bernardino
06.2020

Skills

  • Quick learner
  • Public speaking
  • Staff management
  • Critical thinking
  • Able to provide best-in-class customer service
  • Excellent communication skills
  • Goal-oriented
  • Able to perform efficiently in a fast-paced, high-demand environment
  • Positive attitude, high energy
  • Data entry
  • Scheduling
  • Proficient in Microsoft Excel
  • Strong interpersonal skills
  • Able to multitask with strong time management and organizational skills
  • Creating personable connections

Timeline

Lead Food & Beverage Attendant

Yaamava Resort and Casino
03.2024 - Current

Food & Beverage Attendant/ Certifed Trainer

Yaamava Resort and Casino
10.2022 - 03.2024

Inventory Management Agent

Peppertree Distributors
07.2021 - 10.2022

Team Member

Chick-fil-A
06.2020 - 07.2021

Chaffey Community College

High School graduate -

San Gorgonio High School

Similar Profiles

CREATE PROFILE
Cerena Atkins