CERHIYA RAINES
Bartow,FL
Summary
Motivated and dependable professional with strong customer-service experience seeking opportunities in hospital or clinical environments. Skilled in communication, accurate information handling, multitasking, and supporting smooth operations. Experienced in assisting individuals, responding to questions, and maintaining organized environments. Brings a service-centered approach suitable for transitioning into patient-support or general hospital support roles.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front End Service Clerk
Publix
04.2024 - Current
- Delivered excellent customer service by answering questions, resolving concerns, and providing clear, accurate information.
- Supported operations with strong communication, multitasking, and attention to detail.
- Maintained clean, organized, and safe areas suitable for high-traffic environments.
- Assisted with inventory, workflow coordination, and problem-solving.
- Built positive rapport with diverse customers while maintaining professionalism.
Summer Camp Associate
Bartow Parks & Recreation
06.2024 - 07.2024
- Provided excellent service to participants and families by addressing questions and ensuring a structured, safe environment.
- Supported daily activity coordination, communication, and schedule organization.
- Demonstrated empathy, patience, and strong interpersonal skills.
- Ensured accurate participant information and consistent supervision.
Floral Assistant
Royal Events & Services
01.2022 - 11.2023
- Delivered high-quality customer service by understanding client needs and ensuring satisfaction.
- Communicated with clients, vendors, and partners to support coordinated event execution.
- Assisted with detailed preparation, décor production, and workflow organization.
- Maintained high presentation standards through organization and quality checks.
Education
High School Diploma -
Bartow Senior High School
Bartow, FL01.2025
Skills
- Customer-Focused Service
- Communication & Professional Phone Etiquette
- Information Accuracy & Data Entry
- Supportive Assistance to Individuals
- Organization & Time Management
- Safety & Cleanliness Awareness
- Teamwork & Collaboration
- Adaptability in Fast-Paced Environments
Certification
- Certified Nursing Assistant – License #CNA480364 (Issued October 2025)
- BLS / CPR Certified – June 2024
Timeline
Summer Camp Associate
Bartow Parks & Recreation
06.2024 - 07.2024
Front End Service Clerk
Publix
04.2024 - Current
Floral Assistant
Royal Events & Services
01.2022 - 11.2023
High School Diploma -
Bartow Senior High School