Cerrine Nez
Boot Barn
Gallup,NM
23
years of professional experience
Experienced customer service professional with over 30 years in building client relationships and resolving challenges. Expertise in training teams to enhance service quality and achieve high satisfaction ratings. Background in visual merchandising with participation in multiple new store openings, reloads and visual standards training across various locations ( Des Monies, Centennial, Superior, El Paso, Mall of America, Flagstaff, Prescott, Slow Low, Farmington, Santa Fe and San Mateo). I currently have 6 partners that also go to the big events and participate in NSO's and reloads.
Work History
Store Manager
9 Years 1 Month- Oversaw daily store operations, ensuring optimal inventory management and presentation.
- Developed strategic merchandising plans to boost sales and attract customers.
- Implemented staff training programs, enhancing team performance and customer engagement.
- Analyzed sales trends and customer feedback to optimize product offerings.
Store Manager
9 Years 9 Months- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Mentored staff in product knowledge and customer service techniques, enhancing overall team performance.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
Manager
4 Years 7 Months- Manager of Red Rock 6 and Aztec 5 theatres supervises employees.
- Inventory control shipping and receiving.
- Opening and closing procedures.
- Provided exceptional customer service to enhance customer satisfaction and loyalty.
- Oversaw payroll administration to maintain compliance with labor laws and company policies.
- Conducted banking procedures to ensure secure handling of funds and accurate record-keeping.
Education
No Degree - Accounting And Finance
Skills
Customer service
Client relations
Conflict resolution
Multitasking
Team leadership
Staff development
Employee training
Sales analysis
Merchandising strategy
Sales forecasting
Attention to detail
Coaching
Policy development
Adaptability
Relationship building
Adaptability
Positive demeanor
Accomplishments
- Exceeded monthly Metrics in Total Boot and Boot Apparel in District for the past 8 months.
Timeline
Store Manager
Boot Barn
07.2017 - CurrentRead More
Store Manager
Zales Corporation-Gordons Jewelers
05.2007 - 02.2017Read More
Manager
Allen Theaters
07.2003 - 02.2008Read More
University of New Mexico
No Degree from Accounting And Finance
Read More
Synopsis of Achievements
Received Award store manager of the year 2009, 2011, 2012, 2013, Received Awards $500 club for inventories 2009, 2010, 2011, 2012, 2013, 2015, 2016, Achieved # 4 in the entire brand of 659 stores 2013. #1 in the district 2016, Certificates for Achievement in Piercings, Sales and Trifecta (sales, piercings and warranties) 2009, 2010, 2012, 2013, Golden Circle Club 10k, 14k, 18k and 24k., Five of Five standards 2016