Cerrome Brown
Jersey City,NJ
Summary
Adept at enhancing admissions processes and client relations, my tenure at Integrity House showcased my ability to streamline patient admissions in compliance with federal standards, boosting efficiency. Leveraging strong organization and empathetic communication, I consistently improved customer satisfaction and operational workflows. My skills in data verification and crisis intervention further underline my comprehensive approach to professional challenges.
Overview
16
16
years of professional experience
Work History
Admissions Coordinator
Integrity House
04.2024 - Current
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Direct Support Professional
Christain Children Retreat
03.2017 - 05.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Special Education Paraprofessional
Hoboken Board Of Education
09.2008 - 06.2017
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
Education
Associate of Science - Child Advocacy
Rutgers, The State University of New Jersey
New Brunswick, NJ06.2009
Skills
- Strong Organization
- Data Verification
- Client Relations
- Medical admissions processes
Timeline
Admissions Coordinator
Integrity House
04.2024 - Current
Direct Support Professional
Christain Children Retreat
03.2017 - 05.2020
Special Education Paraprofessional
Hoboken Board Of Education
09.2008 - 06.2017
Associate of Science - Child Advocacy
Rutgers, The State University of New Jersey
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