Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Cerue Anderson
Open To Work

Cerue Anderson

Memphis,TN

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Sales RepresentativeFinancial Service ProfessionalShift ManagerAssistant Shift Supervisor

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

HybridRemote
Location: Memphis, TN, US
Open to relocation: Yes

Salary Range

45000/yr - 200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsCompany Culture

Summary

Sales professional with strong expertise in driving revenue and building client relationships. Adept at team collaboration, adapting to changing needs, and leveraging skills in negotiation, communication, and strategic planning. Known for reliability, fostering productive team environment, and consistently meeting targets.

Overview

12
12
years of professional experience

Work History

Sales Representative

Optavise
Memphis, TN
10.2023 - Current
  • Developed and maintained relationships with key clients to drive sales growth.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Evaluated performance metrics to track progress and adjust tactics accordingly.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Evaluated market trends to uncover new business opportunities and refine strategic initiatives.
  • Manage approximately 40 incoming calls and emails per day from clients.

Payroll Specialist

Rentokil Terminix International
Memphis, TN
01.2022 - 10.2023
  • Managed high-volume inbound calls and support tickets from employees and government or private agencies, resolving issues related to missed wages, paid time off, garnishments, dispatch requests, and complex payroll escalations.
  • Processed payroll data for more than 10,500 employees while ensuring compliance with company policies, accuracy standards, and deadlines.
  • Performed root cause analysis and first-level issue resolution to correct payroll discrepancies and improve response times for employee concerns.
  • Completed employment verifications and maintained accurate documentation for external agencies and internal records.
  • Delivered responsive support by phone, email, and mail, serving as a primary point of contact for employee and customer inquiries.
  • Escalated highly technical and product-related issues to specialized support teams and Tier 3 agents to ensure timely resolution.
  • Oversaw daily operational and administrative activities to support efficient call center and payroll service delivery.
  • Maintained an active presence within the call center environment, modeling professionalism, accountability, and strong service standards for team members.

Financial Service Professional

Bankers Life
Cordova, TN
06.2021 - 01.2022
  • Completed applications and secured underwriting approval to deliver timely, accurate policy recommendations.
  • Guided clients through coverage decisions, helping them protect assets through clear explanations and consultative service.
  • Increased sales by 40% through direct marketing efforts, including outbound calls, mail campaigns, and relationship-building with prospective clients.
  • Engaged in continuing education and professional development workshops to ensure comprehensive understanding of current insurance regulations and product advancements.
  • Recommended appropriate coverage levels based on detailed analysis of client circumstances and effective consultative selling techniques.
  • Managed client accounts and handled payments with a strong commitment to fiduciary responsibility, trust, and service excellence.
  • Developed comprehensive financial plans tailored to client needs and goals.

Shift Manager

Gold Strike Casino Resort
Robinsonville, MS
07.2016 - 06.2021
  • Facilitated training and guidance for frontline employees and supervisors, reinforcing compliance with company policies and state gaming regulations.
  • Optimized staff performance to align with operational demands and enhance service standards.
  • Coached and motivated team members to improve performance, strengthen accountability, and deliver efficient service.
  • Evaluated team performance, adjusted workflows, and supported agile daily operations to meet business goals.
  • Facilitated recruitment efforts by interviewing candidates for management and frontline positions, focusing on qualifications and suitability for high-service environments.
  • Coordinated team schedules, validated time-off requests, and maintained adequate shift coverage for uninterrupted service delivery.
  • Trained new team members on procedures, service expectations, and company policies to improve onboarding and day-to-day execution.
  • Conducted thorough analysis and validation of daily reports to ensure financial accuracy and enhance operational oversight.

Assistant Shift Supervisor

Gold Strike Casino Resort
Robinsonville, MS
11.2014 - 07.2016
  • Streamlined procedures and safety practices to drive productivity improvements and maintain efficient operational workflows.
  • Conducted comprehensive training sessions on cage procedures and operational responsibilities, fostering team confidence and consistency.
  • Oversaw staff performance, providing clear direction and conducting follow-ups to ensure exceptional customer service standards.
  • Sustained concentration in high-pressure environments while delegating responsibilities to optimize operational efficiency.
  • Orchestrated team schedules and daily task assignments for 60+ members to optimize organizational operations.
  • Trained new hires in their roles effectively which led to faster integration into the team dynamic.

Education

High School Diploma - Senior High Education

Monrovia College And Industrial Training School
Monrovia, Liberia

Skills

  • Proficient in Microsoft Office Suite
  • Interpersonal communication skills
  • Customer retention
  • Objection handling
  • CRM proficiency
  • Prospecting clients
  • Client support
  • Product demonstration
  • Customer relationship building
  • Sales expertise
  • Sales closing
  • Data entry proficiency

Timeline

Sales Representative

Optavise
10.2023 - Current

Payroll Specialist

Rentokil Terminix International
01.2022 - 10.2023

Financial Service Professional

Bankers Life
06.2021 - 01.2022

Shift Manager

Gold Strike Casino Resort
07.2016 - 06.2021

Assistant Shift Supervisor

Gold Strike Casino Resort
11.2014 - 07.2016

High School Diploma - Senior High Education

Monrovia College And Industrial Training School

Similar Profiles

CREATE PROFILE