Cervonte Allen

• Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
• Used ticketing systems to manage and process support actions and requests.
• Streamlined support processes for quicker response times and improved customer experience.
• Reduced call wait times by effectively managing incoming support requests.
• Enhanced customer satisfaction by efficiently resolving technical issues and addressing inquiries.

• Enhanced email campaign performance by strategizing and implementing A/B testing methods.
• Optimized email delivery rates through analyzing data, identifying trends, and adjusting strategies accordingly.
• Managed multiple email marketing projects simultaneously, ensuring timely completion and adherence to budget constraints.
• Leveraged automation tools to streamline workflows, schedule campaigns, and maintain consistency in communication frequency across various platforms.

Facilitated the onboarding of new team members, imparting company procedures and emphasizing safety protocols. Provided hands-on coaching in essential job techniques. Collaborated seamlessly across various stations to ensure comprehensive coverage and achievement of production objectives. Cultivated robust customer relationships through a consistently positive demeanor and attentive responsiveness.