Cesar Aguilar
Salt Lake City
Summary
Customer Success Manager with a proven track record of delivering exceptional client outcomes, meeting and exceeding goals, and optimizing customer experiences. Recognized as a top performer with expertise in customer onboarding, retention, and technical support. Passionate about growing in the Customer Success field and currently expanding skills in prompt engineering for AI applications.
Overview
9
9
years of professional experience
Work History
Customer Success Manager
Weave
04.2021 - 07.2024
- Managed a portfolio of customers, ensuring their long-term success and satisfaction
- Consistently recognized as a top performer for exceeding monthly goals and stretch goals
- Led onboarding processes, helping clients understand and fully utilize Weave's software solutions
- Identified customer pain points and provided proactive solutions to enhance their experience
- Improved customer retention rates through regular engagement and strategic support
- Collaborated with sales, product, and technical support teams to drive customer success
- Utilized CRM tools to track customer interactions and inform data-driven decisions
- Delivered presentations and conducted training sessions to maximize client adoption and satisfaction
Implementation Specialist
Solutionreach
02.2015 - 03.2019
- Guided clients through the implementation process of Solutionreach's SaaS platform
- Provided technical support and training to ensure seamless adoption and usage of the product
- Collaborated closely with customers to tailor solutions to their unique needs
- Documented client feedback and relayed insights to product development teams for improvement
- Monitored and resolved implementation issues, ensuring high levels of customer satisfaction
- Conducted follow-ups to ensure successful deployment and client proficiency with the platform
Education
Attended -
Houston Community College
High School Graduate -
West Jordan
06-2002
Skills
- Customer Onboarding & Training
- Client Relationship Management
- SaaS Implementation
- Account Management
- Customer Retention & Growth
- Technical Support
- Process Optimization
- Data Analysis & Reporting
- Cross-Functional Collaboration
- Conflict Resolution
- CRM Tools (Salesforce, HubSpot, Zendesk, Jira, etc)
- Communication & Presentation Skills
- Problem-Solving
- Goal Achievement & Performance Tracking
Currentproject
Prompt Engineering for AI - Actively learning and applying techniques for creating effective prompts to optimize AI model performance.
Timeline
Customer Success Manager
Weave
04.2021 - 07.2024
Implementation Specialist
Solutionreach
02.2015 - 03.2019
Attended -
Houston Community College
High School Graduate -
West Jordan
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