Dynamic Operations Manager with a proven track record at Main Freight, excelling in strategic planning and team leadership. Expert in optimizing delivery routes and enhancing customer satisfaction, leveraging strong organizational skills and advanced computer proficiency. Committed to reducing claims and improving operational efficiency through effective conflict resolution and multitasking.
Overview
13
13
years of professional experience
Work History
Operations Manager
Main Freight
West Chicago
01.2025 - Current
Ensuring Mainfreight Mondays is implicated (Trucks Washed, Tires Blacken, And in Mainfreight uniform)
Overview Dispatch Team to ensure that Customer freight is delivered in a timely matter
Overview Inbound Team Ensure Inbound trailers are done in timely matters
Overview Outbound Team Ensure loading quality is being achieved (Strapping customers freight to avoid damage)
Dispatch Supervisor
Main Freight
Carson
11.2024 - 01.2025
Overview inbound routes to ensure all appointments arrive on time.
View that all deliveries are routed efficiently based on cost and distance.
Ensure that the launch is primed and ready.
Review and check in with drivers, recap their appointment deliveries.
Transmit live pickups and execute pick up plans to be flexible for sale’s new opportunity leads.
Secure all swaps and confirm customers have enough equipment and adjust as needed.
Manage labor to cut costs as needed
Control reducing claims
Operation Supervisor
Estes Express
La Mirada
03.2023 - 11.2024
Dock setup for inbound and outbound shift
Create delivery routes overseeing appointments and arrival times
Ensure drivers depart from terminal in timely manner
Ove see inbound operation BPH and ensure loading is done in a manner that drivers can remove freight from trailer at time of delivery.
Link with dispatch team to plan driver availability
Manage labor and maintain dock schedule; oversee dock workers' PTO and sick days.
Make sure all freight is recouped and customer ready to reduce freight claims and improve customer satisfaction.
Operation Supervisor/ P&D Driver
Old Dominion Freight Line
Irwindale
02.2013 - 01.2023
Route planner for inbound routes
Verifies routes are set and all deliveries will make customer receiving times
Verification of all Guaranteed shipments are going to make delivery times
Advise linehaul dispatch to move trailers to make sure freight will service
Send out due report Daily
Set up early drivers Manifest for Early drivers
Make sure linehaul drivers manifest and hazmat are printed
Close out outbound trailers and cube trailers
Make sure all pros are Re-weighted and dimmed
P&D Driver (Class A)
Pick up freight from various shippers to ensure BOL matches OD requirements.
Delivering freight ensures there is no damage and follows OSD guidelines.
Ensure dock workers are efficiently loading the trailers as the route manifest
Ensure dock Workers are securing the freight so customer freight will arrive safely
Ensure drivers trailers are set up for delivery success.
Create guaranteed delivery plans with dispatchers.