Semab Begum
Buffalo,NY
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Dynamic operations manager with expertise in customer service, team development, and inventory management. Proven ability to streamline operations, enhance customer engagement, and drive team performance.
Overview
4
4
years of professional experience
Work History
Operations Manager
Sephora at kohl's
Buffalo, New York
01.2025 - Current
- Streamlined daily operations to enhance workflow efficiency and team performance.
- Coordinated staff schedules to ensure optimal coverage and resource allocation.
- Managed inventory levels, ensuring timely replenishment of supplies and materials.
- Implemented safety protocols to maintain compliance with industry regulations and standards.
- Trained new employees on operational procedures and safety practices effectively.
- Facilitated communication between departments to resolve operational issues promptly.
- Monitored equipment maintenance schedules to minimize downtime and disruptions.
- Developed process documentation to standardize workflows across teams efficiently.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
Counter Manager
Impulse
Cheektowaga, New York
08.2024 - 05.2025
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
- Achieved sales goals through effective communication and demonstration of products.
- Managed inventory to ensure adequate stock levels and timely replenishment.
- Collaborated with team members to improve overall store performance and achieve targets.
- Performed all stock keeping processes and assisted in replenishing all items as per company policy.
- Monitored competitor activity within the market segment to stay ahead with innovative strategies.
- Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Assistant Manager
Sally’s
Niagara Falls, New York
05.2024 - 08.2024
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Scheduling Supervisor
America Home Care
Williamsville, New York
05.2023 - 04.2024
- Enhanced communication between departments with regular updates on schedule changes and adjustments.
- Maintained accurate records of employee attendance, leave requests, and other time-sensitive data for payroll processing purposes.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided ongoing support and guidance to employees regarding schedule-related inquiries or concerns.
- Implemented proactive measures to address potential scheduling challenges related to vacations, sick days, or unexpected absences.
- Coordinated cross-training initiatives to increase team flexibility and overall scheduling effectiveness.
- Optimized scheduling efficiency by implementing new software and streamlining processes.
- Evaluated employee performance in relation to scheduling adherence, providing feedback as needed for continuous improvement efforts.
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Reduced employee overtime costs by closely monitoring work hours and strategically adjusting schedules as needed.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Counter Manager
Clinique
Amherst, New York
01.2023 - 05.2023
- Developed strong relationships with clients, resulting in repeat business and referrals.
- Optimized counter space utilization by reorganizing displays based on product popularity or seasonal trends.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Conducted monthly audits of stock levels for accurate record-keeping purposes.
- Participated in special events or promotions as needed to boost sales and increase brand visibility in-store or online platforms.
- Collaborated closely with vendors for timely delivery of orders while maintaining a healthy professional relationship.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
- Budgeted, audited and balanced cash handlings to secure cash drawer.
- Implemented visual merchandising strategies to attract customers and promote featured products.
- Prepared daily reports on sales, inventory levels, and other key performance indicators for management review.
- Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
- Promoted brand loyalty by creating personalized experiences for each customer during their visit.
Sales Lead
Loreal Cosmetics
Cheektowaga, New York
12.2021 - 01.2023
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Exceeded sales targets consistently through proactive prospecting, relationship-building, and closing deals.
- Enhanced client relationships through consistent communication and personalized solutions.
- Delivered exceptional customer service by addressing concerns promptly and offering tailored solutions to meet clients'' needs.
- Cultivated a high-performance culture within the team by setting clear expectations, providing regular feedback, and recognizing achievements.
- Increased market share by identifying new business opportunities and executing targeted marketing initiatives.
- Built diverse and consistent sales portfolio.
- Recorded accurate and efficient records in customer database.
Education
Associates - Management
El Alvaro Yañez
Bembibre , León 09.2005 - 07/2007
Skills
- Customer assistance
- Inventory counting
- Customer engagement
- Product knowledge
- Goal setting
- Team development
- Staff management
- Stock replenishment
- Team Training
- POS systems
- Customer consultations
- Merchandise display
- Event planning
- Order management
- Product merchandising
- Sales processing
- Employee evaluation reports
- Merchandise arrangements
- Item packing
- Business performance review
- Cash-handling procedures
- Business performance analysis
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Computer skills
- Organizational skills
- Team collaboration
- Team leadership
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Customer relations
- Team building
- Professional and courteous
- Task prioritization
- Streamlining operations
- Inventory management
- Safety compliance
- Process documentation
- Team supervision
- Customer relationship management
- Schedule optimization
- Quality assurance
- Data analysis
- Performance monitoring
Languages
English
Spanish
Urdu
Punjabi
Hindi
Timeline
Operations Manager
Sephora at kohl's
01.2025 - Current
Counter Manager
Impulse
08.2024 - 05.2025
Assistant Manager
Sally’s
05.2024 - 08.2024
Scheduling Supervisor
America Home Care
05.2023 - 04.2024
Counter Manager
Clinique
01.2023 - 05.2023
Sales Lead
Loreal Cosmetics
12.2021 - 01.2023
Associates - Management
El Alvaro Yañez
09.2005 - 07/2007