JoAnn Horton
Lincoln,NE
Summary
Results-driven Operations Manager known for unparalleled productivity and efficiency in task completion. Specialize in strategic planning, process optimization, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations management and positive team dynamics.
Overview
16
16
years of professional experience
Work History
Operations Manager
JC Penny Co
Lincoln, NE
10.2021 - 12.2023
- Maintained accurate inventory records to track stock levels and minimize costs.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Developed key performance indicators to measure effectiveness of operational processes.
- Enforced federal, state, local and company rules for safety and operations.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
Department Manager
Gordmans Department Store
Lincoln, NE
01.2017 - 12.2019
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Conducted regular performance reviews to monitor progress of individual employees.
- Created monthly schedules for staff members to ensure adequate coverage during peak hours.
- Handled shift overstock, restocking and inventory control.
Correctional Officer
Mississippi Department Of Corrections
Parchman, MS
03.2008 - 09.2015
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Inspected cells and conducted random searches of common areas.
- Supervised inmate activities, including meals, recreation times, and work assignments.
Education
High School Diploma -
Coahoma Agricultural High School
Clarksdale, MS05-1983
Skills
- Organizational Management
- Production
- Data Analysis
- P&L Management
- Customer Service
- Health and safety compliance
- Cash Handling
- Guest Services
- Customer Complaint Resolution
- Merchandise Restocking
- Payment Collection
- Customer inquiries
- Product Recommendations
- Up-selling techniques
- Retail Merchandising
- Customer Assistance
- Fitting Room Oversight
- Facility Security
- Prisoner Transport
- De-Escalation Techniques
- Staff Management
- Weapons training
- Restraint Techniques
- Trained in defensive tactics
- Security Procedures
- Safety
- Observation
- Policy Enforcement
References
References available upon request.
Timeline
Operations Manager
JC Penny Co
10.2021 - 12.2023
Department Manager
Gordmans Department Store
01.2017 - 12.2019
Correctional Officer
Mississippi Department Of Corrections
03.2008 - 09.2015
High School Diploma -
Coahoma Agricultural High School
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