Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Cesar Alvarez

San Antonio,Texas

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Seeking opportunities looking to obtain full position in the field of Cyber Security as a network security specialist.

Overview

15
15
years of professional experience

Work History

IT Systems Analyst

03.2022 - Current
  • Identifies and manages existing and emerging risks that stem from business activities and the job role
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled
  • Follows written risk and compliance policies, standards, and procedures for business activities
  • Facilitates the analysis and design of technology solutions supporting IT delivery functions to ensure business needs are met
  • Drives the gathering of technical requirements using interviews, requirements workshops, surveys, business process analysis, use cases scenarios, task inquiry and workflow analyses
  • Participates in analysis and verification of technical requirements for completeness, consistency, comprehensibility, feasibility and conformance to standards
  • Facilitates traceability of approved and base lined artifacts throughout the solution development life cycle to include specifications, design, development, testing, implementation and defect prioritization
  • Collaborates with quality assurance resources and subject matter experts to establish the testing approach including usability and performance needs
  • Assists quality assurance leads with the planning and review of test artifacts
  • Facilitates clarification and active participation in defect management activities to confirm requirements are being met

Premier Military Banker

Wells Fargo Bank
10.2017 - 01.2021
  • Serves as a risk management leader, understanding and managing risks in the business, adhering to policies, procedures & controls and ensuring compliance with applicable laws, rules & regulations
  • Review & analyze client service requests, identify, document, and resolve concerns
  • Collect information directly from customers regarding income, assets, investments, and credit; analyze information to develop customized plan identifying Wells Fargo s products and services that will best meet customer s financial needs and goals, including highly complex needs
  • Knowledge of bank products and services, credits, and investments

Tech Supervisor

T-Mobile USA
08.2009 - 07.2017
  • As a team leader/coach, motivated and inspired the team members to achieve and exceed performance results
  • Led a team of approximately 10 experts to amaze and astound customers, provided proactive account management and effective resolution to various customer concerns
  • Demonstrate strong interpersonal, time management, and multi-tasking skills
  • Ability to quickly adapt to change and model a positive, can-do attitude of service
  • Responsible for building effective working relationships, making sound decisions, successfully making changes, initiating action, and achieving results

Education

Bachelor of Science - Cybersecurity

Hallmark University
06.2021

Associate of Applied Science - Information Technology-Microsoft

Hallmark University
11.2020

High School Diploma -

Nikki Rowe High School
05.2006

Skills

  • Technical knowledge
  • Communication
  • Problem-solving
  • Analytical reasoning
  • Documentation
  • Project management
  • Collaboration
  • Technical assistance
  • System improvements
  • Cybersecurity
  • Multitasking
  • Team building
  • Network configuration
  • Troubleshooting
  • Operating systems

Accomplishments

  • Supervised team of 19 to 25 staff members.
  • Achieved Company goals through effectively helping with INCIDENTS/TASK bucket tickets.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved Wireless issue which led to the employee having service restored by resolving the INCIDENT/TASK.
  • Resolved product issue through consumer testing.

Languages

Spanish
Full Professional

Timeline

IT Systems Analyst

03.2022 - Current

Premier Military Banker

Wells Fargo Bank
10.2017 - 01.2021

Tech Supervisor

T-Mobile USA
08.2009 - 07.2017

Associate of Applied Science - Information Technology-Microsoft

Hallmark University

High School Diploma -

Nikki Rowe High School

Bachelor of Science - Cybersecurity

Hallmark University

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Cesar Alvarez