Cesar Benavides
Ridgewood
Summary
Customer service professional with strong expertise in problem resolution and relationship building. Enhances customer satisfaction through effective communication and critical thinking. Manages high-stress situations to ensure timely resolutions and foster client loyalty. Dedicated to delivering exceptional service and contributing to team success.
Overview
23
23
years of professional experience
Work History
Customer Service Supervisor
Hallmark Aviation
New York
01.2026 - Current
- Supervised customer service team, achieving consistently high service standards.
- Trained new employees on company policies and customer interaction techniques.
- Managed scheduling, ensuring optimal staff coverage during peak hours.
- Resolved complex customer issues through effective communication and problem-solving.
- Coordinated with other departments to streamline operations and enhance customer experience.
- Assisted customers with product inquiries and resolving complaints promptly and professionally.
- Resolved escalated customer disputes promptly while preserving customer relationships.
Senior Customer Service Representative
AGI
New York
07.2025 - Current
- Resolved escalated customer complaints promptly, ensuring customer retention and loyalty.
- Managed escalated issues to ensure timely resolution for customers.
- Navigated difficult situations with tact, diplomacy, and professionalism to maintain customer satisfaction.
- Assisted customers with product inquiries and service requests, enhancing their overall experience.
- Assisted customers by answering questions, addressing concerns and providing current account information.
- Documented customer interactions accurately in the company database.
Customer Service Representative
Swissport USA
New York
07.2021 - 07.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening, enhancing retention and generating positive client feedback.
- Handled escalated calls, achieving satisfactory outcomes for customers and supporting company objectives.
- Managed high-stress situations, resolving disputes while maintaining professionalism and customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
International Account Manager
Van Luin Foods Netherlands B.V
05.2010 - 07.2015
- Negotiated favorable contract terms with clients, securing long-term commitment and generating repeat business.
- Established a strong network of industry contacts through participation in professional associations and conferences, fostering valuable connections within the field.
- Managed a diverse portfolio of accounts across multiple industries while adapting strategies to suit their unique needs.
- Collaborated closely with cross-functional teams to develop and execute successful product launches in international markets.
- Expanded market share with a focus on identifying new business opportunities and cultivating strategic partnerships.
- Conducted regular performance reviews to assess team productivity, offering guidance and support as needed for continuous improvement.
- Mentored junior team members, offering insights and guidance on best practices for international account management.
Import and Export Coordinator
North-West Alliance
01.2003 - 02.2010
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
- Processed customs declarations and maintained records of customs documents.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Coordinated logistics for timely import and export operations across global markets.
- Managed documentation for customs compliance and regulatory requirements efficiently.
- Facilitated communication between suppliers, freight forwarders, and internal teams effectively.
Education
High School Diploma -
Colegio Calasanz
Leon, Nicaragua Bachelor of Arts -
People's Friendship University of Russia
Moscow, RussiaMaster of Arts -
People's Friendship University of Russia
Moscow, RussiaSkills
- Customer service
- Client relations
- Problem resolution
- Conflict resolution
- Data entry
- Paperwork processing
- Critical thinking
- Active listening
- Relationship building
Languages
- English
- Russian
- Spanish
Timeline
Customer Service Supervisor
Hallmark Aviation
01.2026 - Current
Senior Customer Service Representative
AGI
07.2025 - Current
Customer Service Representative
Swissport USA
07.2021 - 07.2025
International Account Manager
Van Luin Foods Netherlands B.V
05.2010 - 07.2015
Import and Export Coordinator
North-West Alliance
01.2003 - 02.2010
High School Diploma -
Colegio Calasanz
Bachelor of Arts -
People's Friendship University of Russia
Master of Arts -
People's Friendship University of Russia