Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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CESAR CASADO

Bronx,New York

Summary

Experienced dispatcher seeking to leverage my strong organizational and communication skills to efficiently coordinate operations and improve customer satisfaction within the transportation industry.

Overview

7
7
years of professional experience

Work History

Dispatcher

Richair Comfort Solutions
03.2024 - 08.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

DISPATCHER

Quality Auto Tech
01.2022 - 12.2023
  • Managed dispatching operations for a busy auto service company, overseeing a team of drivers and ensuring seamless service delivery
  • Coordinated roadside assistance requests by dispatching tow trucks to stranded vehicles
  • Effectively managed a high volume of incoming calls and requests, prioritizing emergencies
  • Liaised between drivers, customers, and repair shops to streamline operations and ensure efficient services
  • Maintained accurate records of dispatch activities, including location data, service details, and response times
  • Collaborated with team members to improve dispatch processes, resulting in reduced response times and increased efficiency.

DISPATCHER

New App Car Limo
03.2017 - 11.2020
  • Managed incoming customer requests and efficiently dispatched drivers, ensuring timely pick-ups and drop-offs
  • Coordinated schedules for a team of drivers, optimizing route planning and minimizing wait times
  • Communicated with drivers, providing real-time updates on traffic conditions and ensuring smooth operations
  • Resolved customer inquiries and concerns promptly, maintaining a high level of customer satisfaction
  • Utilized the company's dispatch software to track vehicle locations and assign tasks effectively.

Education

BACHELORS IN BUSINESS ADMINISTRATION -

Monroe College
New York, NY
06.2019

Skills

  • Proficient in dispatch software and GPS navigation systems
  • Excellent communication and interpersonal abilities
  • Strong problem-solving and decision-making skills
  • Exceptional organizational and multitasking capabilities
  • Customer-focused mindset with the ability to handle high-pressure situations

References

  • MIKE ALVAREZ, Manager, Quality Auto Tech - Manager, (347) 387-8768, Mike@nyctireandautocare.com
  • JASON TORRES, Dispatch Supervisor, Quality Auto Tech - Dispatching Manager, (646) 673-7013, jason531torres@gmail.com

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Dispatcher

Richair Comfort Solutions
03.2024 - 08.2024

DISPATCHER

Quality Auto Tech
01.2022 - 12.2023

DISPATCHER

New App Car Limo
03.2017 - 11.2020

BACHELORS IN BUSINESS ADMINISTRATION -

Monroe College

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CESAR CASADO