Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Cesar De Araujo

San Antonio,TX

Summary

Accomplished customer service professional and call center representative with over 8+ years of experience in general retail, business-to-business, software applications, and food industry service. Proven track record in providing exceptional customer experiences with an uplifting character and "can do" attitude.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Doordash Delivery Driver

DoorDash
01.2021 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Delivered packages to customer doorsteps and business offices.

Customer Service Representative

ISS Facility Services
04.2019 - 01.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Cook

Buffalo Wild Wings
04.2017 - 01.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Restaurant Team Member/Cashier

Taco Cabana
01.2015 - 05.2017
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with coworkers and managers.

Education

High School Diploma -

Lady Bird Johnson High School
San Antonio, TX
01.2016

Skills

  • Call Center Experience
  • Customer Service
  • Active Listening
  • Empathy & Patience
  • Bilingual
  • Microsoft Office Suite
  • Software Applications
  • Public Speaking
  • Customer Relationship Management
  • Quality Control

Certification

OSHA, 05/01/16, Present, finished OSHA training and got certified in hazardous work environments

Additional Information

I was born in Caracas, Venezuela, was raised there until I moved to the US when I was 11, lived in San Antonio Tx since.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Doordash Delivery Driver

DoorDash
01.2021 - Current

Customer Service Representative

ISS Facility Services
04.2019 - 01.2021

Cook

Buffalo Wild Wings
04.2017 - 01.2019

Restaurant Team Member/Cashier

Taco Cabana
01.2015 - 05.2017

High School Diploma -

Lady Bird Johnson High School

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Cesar De Araujo