Cesar Estrada
Summary
Dynamic professional with extensive experience as a Store Manager at O'Reilly Auto Parts, excelling in customer service and problem-solving. Proven track record in enhancing customer satisfaction through effective staff training and inventory management. Skilled HVAC Technician with a strong focus on troubleshooting and preventative maintenance, ensuring optimal system performance.
Overview
15
15
years of professional experience
Work History
Store Manager
Oreilly Auto Pats
03.2016 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
HVAC Technician
University Of Texas At Arlington
07.2010 - 07.2015
- Performed troubleshooting on HVAC systems to determine root cause of issues.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Utilized diagnostic equipment effectively in order to identify malfunctioning components within HVAC systems accurately.
- Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
- Performed comprehensive preventative maintenance on various types of HVAC equipment, prolonging their lifespan.
Education
Associate of Science - Computer Programming
Tarrant County College
Fort Worth, TX12-2019
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Technical troubleshooting
- HVAC and refrigeration systems
- EPA regulations
Languages
Spanish
Professional Working
Timeline
Store Manager
Oreilly Auto Pats
03.2016 - 04.2025
HVAC Technician
University Of Texas At Arlington
07.2010 - 07.2015
Associate of Science - Computer Programming
Tarrant County College
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